CheckCentral Discussions RSS https://www.checkcentral.cc/Discussions/RSS/ CheckCentral Discussions RSS Sun, 10 May 2026 11:55:47 GMT en hourly 1 https://www.checkcentral.cc/Discussions/RSS/ RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#245 Wed, 06 May 2026 17:18:07 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#245 CheckCentral
  • Updated the UI for setting check email address on the check edit page to make it more clear that the check email address is part of the full set of matching conditions. e.g. This email address AND any additional matching conditions you specify.
]]> RE: Unmatched messages notifications https://www.checkcentral.cc/Discussions/View/unmatched-messages-notifications/?ID=018fcd8d-70e1-72ba-b5e3-f93fc1e241c7#3 Tue, 05 May 2026 18:31:42 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/unmatched-messages-notifications/?ID=018fcd8d-70e1-72ba-b5e3-f93fc1e241c7#3 CheckCentral We've just deployed an update that now lets you give access to unmatched messages for users that otherwise wouldn't have access to them (read-only, or custom users). You can enable it in the user's Edit dialog.

As mentioned before, this will allow them to see all unmatched messages, even ones that are not intended for the check groups that they have permissions on.

Hope that helps! ]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#244 Tue, 05 May 2026 18:27:16 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#244 CheckCentral
  • Added a new global user permission for allowing unmatched message access to users who would otherwise not have it (e.g. users with read-only or custom permissions). Important: If you enable this for a user, than can view all unmatched messages in the org, as they are not yet associated with a check group. This means that a user who only has custom permissions on a single check group could view unmatched messages that are intended to be captured by checks in a different check group.
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#243 Fri, 24 Apr 2026 15:32:52 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#243 CheckCentral
  • Direct Integrations: Acronis: Resolved an issue where some machine backups were not detected, due to an Acronis API change.
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#242 Mon, 20 Apr 2026 18:18:11 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#242 CheckCentral
  • Removed Xurrent as an external ticketing option because their API is no longer supported
]]> New Feature: Support for Autotask Extension Callouts https://www.checkcentral.cc/Discussions/View/new-feature-support-for-autotask-extension-callouts/?ID=019d9789-9eb5-72d5-8fc4-a0861a7af2be Thu, 16 Apr 2026 18:24:33 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/new-feature-support-for-autotask-extension-callouts/?ID=019d9789-9eb5-72d5-8fc4-a0861a7af2be CheckCentral
We're very excited to announce that you can now configure an Autotask Workflow + Extension Callout to have CheckCentral mark your Check as successful if the ticket gets closed on the Autotask side!
In CheckCentral, you can view the URL you'll need, plus the instructions on how to configure Autotask, at the bottom of the configuration dialog for the Autotask ticketing channel:
To get to the dialog above, navigate to Services > External Ticketing, then open the Edit dialog for your Autotask ticketing channel, or add a new Autotask ticketing channel if you don't already have one configured. Follow the steps listed there to configure an Extension Callout in Autotask, then configure a Workflow to call that Extension Callout when a ticket is closed.
We hope this feature will help you streamline your workflow and cut down on administrative work! This new feature is available across all paid subscription plans. If you have any questions, feedback, or other thoughts, please don't hesitate to contact us.
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#241 Fri, 10 Apr 2026 16:22:15 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#241 CheckCentral
  • When installing CheckCentral as an "app" through Edge, it will now go straight to your Dashboard when launched.
  • External Ticketing: Autotask: Added the ability to have Autotask mark checks as success on ticket close by using Extension Callouts. Configuration instructions are in the bottom of the Autotask ticketing channel edit window in CheckCentral.
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#240 Wed, 08 Apr 2026 18:05:33 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#240 CheckCentral
  • Checks: Consecutive notification settings have been split into separate settings for warnings and failures.
  • External Ticketing: ConnectWise: Fixed an issue where tickets that were moved to a different Service Board after creation weren't getting updated or closed by CheckCentral.
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#239 Wed, 01 Apr 2026 15:48:02 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#239 CheckCentral
  • Direct Integrations: Check selection in notification channel configurations is now disabled for checks created by direct integrations. To set notification settings for direct integration checks, edit the integration's check definition.
  • Direct Integrations: Cove Backup: Added a new option to combine backup types (e.g. file and system state) into single check for each device.
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#238 Thu, 26 Mar 2026 15:47:02 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#238 CheckCentral
  • Added option for checks to always update ticketing systems regardless of their active time window notification setting
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#237 Fri, 20 Mar 2026 14:35:37 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#237 CheckCentral
  • Direct Integrations: Axcient: Activities with a "running" status are now ignored, as they are not useful for the state of the check
  • Direct Integrations: Axcient: Resolved a timezone issue with check schedules
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#236 Thu, 19 Mar 2026 19:13:52 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#236 CheckCentral
  • Fixed an issue that could display direct integrations as paused after resuming
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#235 Thu, 12 Mar 2026 19:13:00 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#235 CheckCentral
  • Complex Match conditions and Complex Match tester usability improvements
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#234 Thu, 05 Mar 2026 21:36:39 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#234 CheckCentral
  • External Ticketing: Halo PSA: Resolved an issue preventing the Ticket Content drop-down from being set to "full HTML".
]]> RE: Synology NAS Hyper Backup https://www.checkcentral.cc/Discussions/View/synology-nas-hyper-backup/?ID=019c991e-f222-77f4-be92-d7cf711512ad#4 Fri, 27 Feb 2026 21:25:02 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/synology-nas-hyper-backup/?ID=019c991e-f222-77f4-be92-d7cf711512ad#4 CheckCentral That's a decent workaround, as it should then create an overdue failure if the job for that day failed because it just won't come in at all. ]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#233 Fri, 27 Feb 2026 16:49:39 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#233 CheckCentral
  • Direct Integrations: Axcient: Resolved an authentication issue
  • Resolved an overdue check calculation issue
]]> RE: Synology NAS Hyper Backup https://www.checkcentral.cc/Discussions/View/synology-nas-hyper-backup/?ID=019c991e-f222-77f4-be92-d7cf711512ad#3 Fri, 27 Feb 2026 10:01:33 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/synology-nas-hyper-backup/?ID=019c991e-f222-77f4-be92-d7cf711512ad#3 CheckCentral Hi Keith,

Thanks for the reply.

That's annoying that there's no way of setting this up in the checks. Technically it is possible to only have one job running per day but then, if the customer plugs in the incorrect drive, it errors so it's more reliable to get the four failures and one success every day.

Hopefully I've figurred out a workaround - I've added an ignore rule to anything which says "Backup failed on NAS" in the subject line. Setting the check to default to failure, one succesful report (with subject "Backup completed on NAS") should then set the check to green.

Kind regards

Adrian ]]> RE: Synology NAS Hyper Backup https://www.checkcentral.cc/Discussions/View/synology-nas-hyper-backup/?ID=019c991e-f222-77f4-be92-d7cf711512ad#2 Thu, 26 Feb 2026 20:24:13 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/synology-nas-hyper-backup/?ID=019c991e-f222-77f4-be92-d7cf711512ad#2 CheckCentral There isn't really a way to do that in CheckCentral unfortunately. If there are separate backup jobs on the NAS for each drive, is it possible to make each job only run on its specific day? ]]> Synology NAS Hyper Backup https://www.checkcentral.cc/Discussions/View/synology-nas-hyper-backup/?ID=019c991e-f222-77f4-be92-d7cf711512ad Thu, 26 Feb 2026 08:44:28 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/synology-nas-hyper-backup/?ID=019c991e-f222-77f4-be92-d7cf711512ad CheckCentral Hi all,

Have just signed up for a free trial and am therefore adding in a number of our customers backup solutions - so far so good. I am not quite sure what the best method for the below would be, any advice?

We have a number of customers using Synology NAS devices and the Hyper Backup application within the NAS to take USB based backups each night. Customers will generally have five USB disks, which are swapped each day. Unfortunately, Hyper Backup requires a separate job to be setup for each disk so each day we always get one successful notification and four failed. All the jobs will be set to start at the same time e.g. 11pm but the successful notification could be either the first or last notification received.

The email notifications all have the NAS hostname in the subject line and then either "is now complete" or "has failed" in the body text.

Does anyone have any suggestions on the best check setup for these so that ideally, if we get one successful notification in a timeframe then the other four failures are ignored?

Thanks in advance

Adrian ]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#232 Thu, 19 Feb 2026 18:12:05 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#232 CheckCentral
  • Reports: Daily Digest report type can now be filtered by Check Label.
  • Dashboard: Added next/previous page controls to the top of the Checks table.
  • Check Notifications: "Notify on every failure after" setting now allows a value of one, so that you can notify on the second failure in a row, and every failure after that.
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#231 Tue, 17 Feb 2026 17:01:50 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#231 CheckCentral
  • Direct Integrations: Dropsuite: Resolved an issue when partner account only had one child organization
  • Direct Integrations: Datto BCDR: Resolved an issue preventing some agents from being added as new checks
  • Direct Integrations: Datto BCDR: Resolved an issue where some backups in an activity were erroneously marked with a red failure dot when they were successful
  • Direct Integrations: Datto BCDR: Now ignores screenshot verification on some special Linux agents that Datto does not perform screenshot verification on
  • Direct Integrations: Resolved an issue where the check identification place holders were not clickable in the Check Definition wizard
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#230 Tue, 10 Feb 2026 17:18:58 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#230 CheckCentral
  • Replaced the OCR backend processing with an all-new and much improved system (all in-house local processing)
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#229 Wed, 04 Feb 2026 19:43:31 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#229 CheckCentral
  • Direct Integrations: Datto BCDR: Resolved an issue where the last screenshot date/time was sometimes incorrect
  • Direct Integrations: Datto BCDR: Added a note tooltip to Datto screenshot links to indicate that Datto API returns old screenshot if the agent is pending updates
  • External Ticketing: Halo PSA: You can now enable full HTML activity bodies in tickets created by CC
  • Update for parsing to automatically strip hidden zwnj HTML characters
  • Activities with timeouts caused by RegEx statements will now be marked as failure, with an added note that it was caused by a catastrophic RegEx
  • View Raw Activity Text dialog now shows the text with "condensed whitespace" by default, with a button that will expand the whitespace if needed
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#228 Wed, 28 Jan 2026 20:25:24 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#228 CheckCentral
  • Direct Integrations: Disconnected checks will now have a failure status and change their schedule to unscheduled to prevent repeated overdues from disconnected checks.
  • ZIP files that are skipped due to size will now show an error and be marked as failure.
  • Updates to expected times for checks with irregular schedule enabled: If the interval is less than 24 hours, next expected time = 1 interval into the next window. If the interval is daily or higher, next expected time = end of next window. If the interval is longer than the time window (not a supported configuration), we show a warning in the UI when viewing a check and next expected time will not be reliable.
]]> RE: CheckCentral Change Log https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#227 Fri, 09 Jan 2026 19:46:35 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/checkcentral-change-log/?ID=804c9247-e683-4101-9a2c-eb29c77dea8e#227 CheckCentral
  • External Ticketing: fixed an issue that where tickets could remain linked to checks after being closed
  • Adjusted the display of check matching status rules on the check view page
]]>