CheckCentral RSS: New Ticketing System: OneDesk https://www.checkcentral.cc/Discussions/RSS/?TopicID=f06f475a-f61a-4e46-8e03-ee165c208bb3 CheckCentral RSS: New Ticketing System: OneDesk Mon, 25 May 2026 00:17:39 GMT en hourly 1 https://www.checkcentral.cc/Discussions/RSS/?TopicID=f06f475a-f61a-4e46-8e03-ee165c208bb3 New Ticketing System: OneDesk https://www.checkcentral.cc/Discussions/View/new-ticketing-system-onedesk/?ID=f06f475a-f61a-4e46-8e03-ee165c208bb3 Thu, 13 Jul 2023 15:02:48 GMT Binary Fortress Software https://www.checkcentral.cc/Discussions/View/new-ticketing-system-onedesk/?ID=f06f475a-f61a-4e46-8e03-ee165c208bb3 CheckCentral
We are excited to announce the addition of OneDesk as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in OneDesk for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.
To configure OneDesk as an External Ticketing integration:
  • Login to CheckCentral and navigate to your Dashboard.
  • On the top menu, click Notifications > External Ticketing Systems.
  • Click "Add Ticketing System" and choose OneDesk.
  • Follow the instructions in the OneDesk dialog to configure the integration.
  • Be sure to click the "Manage" button next to "Checks and Default Groups" in the OneDesk configuration to choose which Checks the OneDesk integration should be enabled for.
OneDesk External Ticketing Configuration
OneDesk External Ticketing Configuration
We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the OneDesk integration or any other aspect of CheckCentral, our dedicated support team is always here to help.
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