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New Report Type: Billing Report

April 11, 2024
We're pleased to announce that we've added a new "Billing" report type. This report shows the cost of your org, and breaks it down by Check Group. This report type will be most useful for MSPs who use separate Check Groups for each client.
Note: This report type is only available to org Administrators.
Billing Report
Billing Report
To get started with a Billing report, follow these steps:
  • Login to CheckCentral and navigate to your Dashboard.
  • Click Notifications > Reports from the main menu at the top of the page.
  • Click the Add Report link.
  • Select the "Billing Report" option on the Report Type tab of the wizard and click Next.
  • Complete the steps in the rest of the wizard to create your new report.
This new report type is available across all subscription plans, and we hope the additional information will help make CheckCentral even more useful and easier to use. If you have any questions, feedback, or other thoughts, please don't hesitate to contact us.

Statistics Report Improvements: Multi-select checks, check groups, and labels

April 5, 2024
We're very excited to announce that it's now possible to select multiple checks, check groups, and labels to include in the Statistics report type. Selecting checks and check groups in the tree view will determine the checks to include. If you also select one or more labels, the selected checks will be filtered by those labels.
Check/Check Group Tree View
Check/Check Group Tree View
Statistics Report Content Selector
Statistics Report Content Selector
Statistics Report Preview
Statistics Report Preview
We hope you enjoy these new options for the Statistics report type, and as always, if you have any feedback for us, please feel free to contact us.

Report Improvements: New Time Frames Available

March 26, 2024
We're very excited to announce that there are now time frames available for reports that use them (e.g. Statistics Reports) that will include all data for the last full day/week/month. This will allow you to easily create a scheduled report that will give you all of the data from time frames like Monday-Sunday for the previous week, or first-last day for the previous month.
Report Time Frame Option
Report Time Frame Option
Note that you can also now choose which day is considered the "first" day of the week in your organization settings. This setting can be found in Organization > Settings > Formatting.
First Day of Week Option
First Day of Week Option
Here's what an example Statistics Report would look like when using the "Last full month" time frame:
Sample Monthly Statistics Report
Sample Monthly Statistics Report
We hope you enjoy these new reporting options, and as always, if you have any feedback for us, please feel free to contact us.

Mobile App Improvements: Collapse/Expand All Groups and Custom Dashboards

March 14, 2024
We're happy to announce that the latest version of the Android and iOS CheckCentral mobile apps now allow you to collapse and expand all groups, and also let you view custom dashboards!
To collapse or expand all groups, tap the 3 dots on the top-right of the app:
Collapse/expand all menu
Collapse/expand all menu
To switch custom dashboards, tap the dashboard name at the top of the app, or use the 3 dots on the top-right of the app:
Dashboard selector
Dashboard selector
We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with external ticketing or any other aspect of CheckCentral, our dedicated support team is always here to help.

New Feature: Go easy on your eyes with our new Dark Mode theme!

February 28, 2024
We're very excited to announce that all of our sites now allow you to toggle between light mode and dark mode! All pages, including logged in pages like CheckCentral Dashboards and CloudShow Device lists support the new dark mode toggle.
Dark Themed Dashboard
Dark Themed Dashboard
To switch between light and dark mode, you can use the toggle on the bottom left of any page on the site.
Ticket Creation Failure Notification Option
Ticket Creation Failure Notification Option
We hope you enjoy the new dark mode option, and as always, if you have any feedback for us, please feel free to contact us.

New Feature: New Ticketing Alert Management Options

January 11, 2024
We're happy to announce that we've just deployed a new update that allows your CheckCentral organization administrators to get notified if CheckCentral fails to create a ticket for a failed check.
To enable this option:
  • Go to Services > External Ticketing Systems
  • Click the edit button for your ticketing system
  • Near the bottom of the configuration window, enable the "Send notification to organization admins on ticket creation failure" option
  • Click Save
Ticket Creation Failure Notification Option
Ticket Creation Failure Notification Option
We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with external ticketing or any other aspect of CheckCentral, our dedicated support team is always here to help.
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