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Ticketing Systems
CheckCentral integrates with several RMMs, PSAs, and ticketing software, including Kaseya, helping you consolidate service ticket issues.
To integrate Kaseya with CheckCentral, begin by logging into your CheckCentral account.
From the main menu, click Notifications, then External Ticketing Systems.
External Ticketing Systems menu
Click Add Ticketing System and choose Kaseya.
Add Ticketing System
Ticketing Systems
This will bring up the configuration options required for CheckCentral to communicate with Kaseya servers via the API.
Atera Ticketing Details
You can name this configuration anything you'd like.
The other details require you to log into your Kaseya account.
Kaseya and CheckCentral
After logging into Kaseya BMS, copy the URL of your dashboard and paste it into CheckCentral's Kaseya Page URL field.
Kaseya URL
Click the link below the Kaseya API Token field.
API link
Using the same credentials from your Kaseya login, enter your Username, Password, and Two-Factor Code (if applicable) into the CheckCentral fields.
API Token
The Tenant field is your Company Name, which may also be a part of your login. To retrieve this from within Kaseya, click your username in the upper-right. Then click "My Settings."
Copy the Company Name from your profile and paste it in CheckCentral's Tenant field. Then click "Load."
Your API token will be retrieved and show in the Kaseya API Token field.
Select an account from the list after clicking Search.
Due to limitations with Kaseya API integration, a separate ticketing channel configuration is needed for each unique Check Group/Account association. A catch-all account is otherwise recommended.
Select Location, Assignee, and Queue details from their respective lists.
Config selections
Status, Priority, Type, and Source details can be chosen by clicking Search and selecting them from the populated lists.
Config selections
Finally, choose which Check Groups will use this ticketing channel. By default, all check groups are selected. To be more selective, disable the All Check Groups checkbox then use the multi-select dropdown field below.
Once you've selected your check groups, ensure the 'Enable this external ticketing system' checkbox is enabled, and click Save.
Check Group Selection
Saved Kaseya Ticketing Channel
This External Ticketing System channel will now be available for use with any check under your Check Central account.
CheckCentral Monitoring consolidates and simplifies backup, system, and software email updates into a clean, graphical dashboard, bringing peace of mind to IT administrators of SMBs, Enterprises, and MSPs.
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