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Enabling Integration with External Ticketing Systems

With CheckCentral it's possible to have check failures and warnings trigger automatic ticket creation in an external ticketing system. We support many products including Autotask, ConnectWise, Zendesk, and GitLab. Here's how it works:

  • When a check's status changes from success to failure or warning, a new ticket is created.
  • If another failure or warning activity arrives at the check, the ticket is updated with a new note.
  • When the check moves from failure/warning back to success, the ticket is automatically closed.

Here are the steps to enable an external ticketing system in CheckCentral:

    Note: You need Manager or Administrator permissions to add external ticketing systems to your CheckCentral organization.

  1. On your CheckCentral dashboard, click Notifications > External Ticketing Systems.
    The Main Notifications Menu
    The Main Notifications Menu
  2. Click the "Add Channel" link.
    The Add Channel Link
    The Add Channel Link
  3. Choose the ticketing system from the dialog that opens.
    The Ticketing System Selector
    The Ticketing System Selector
  4. Follow the directions in the dialog for that ticketing system.
    Configuring the Ticketing System Settings
    Configuring the Ticketing System Settings
  5. In the "Check Groups" section, choose whether you want it available for all check groups, or specific groups only.
    Choosing Check Groups
    Choosing Check Groups
  6. Make sure that "Enable this external ticketing system" is enabled, then click Save.
    Enabling the Ticketing System
    Enabling the Ticketing System
  7. On the External Ticketing Systems page, click the checkmark icon for the ticketing system you just added to enable it for all checks in the check groups that you selected.
    Applying the Ticketing System to All Checks
    Applying the Ticketing System to All Checks

As always, if you run into any trouble at all, please don't hesitate to contact us.

24 days ago (modified 24 days ago)  • #1
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