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Handling emails that are not routine

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Is there an option to redirect or forward alerts that may not match an existing rule? For example, a NAS may report a defective disk or other fauly, but the backups are still working correctly. In this case, there's a potential to miss the hardware issue, since the alerting via email won't trigger anything except an unmatched reply alert?
Dec 14, 2020  • #1
Keith Lammers (BFS)'s profile on
There isn't a built-in pass-through type of rule, but there are a couple of existing options that should work.

You could create a new check that matches those non-backup emails from the NAS and is set to "Unscheduled" with a default status of Failure. That way any email that comes in to that check will send out a notification.

The other option would be to expand the criteria for your existing check so that it also matches the non-backup notifications. If that check has a default of Failure, and your Success rules only match the backup notifications, then you'll get a failure notification when the non-backup ones come in.

Hopefully that helps, if not, please let me know!
Dec 15, 2020  • #2
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