New Ticketing System: ServiceNow

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We are excited to announce the addition of ServiceNow as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in ServiceNow for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.

To configure ServiceNow as an External Ticketing integration:

Login to CheckCentral and navigate to your Dashboard.
On the top menu, click Notifications > External Ticketing Systems.
Click "Add Ticketing System" and choose ServiceNow.
Follow the instructions in the ServiceNow dialog to configure the integration.
Be sure to click the "Manage" button next to "Checks and Default Groups" in the ServiceNow configuration to choose which Checks the ServiceNow integration should be enabled for.

ServiceNow External Ticketing Configuration

We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the ServiceNow integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

Jul 4, 2023 (modified Jul 5, 2023) • #1

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