New Ticketing System: SherpaDesk

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We are excited to announce the addition of SherpaDesk as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in SherpaDesk for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.

To configure SherpaDesk as an External Ticketing integration:

Login to CheckCentral and navigate to your Dashboard.
On the top menu, click Notifications > External Ticketing Systems.
Click "Add Ticketing System" and choose SherpaDesk.
Follow the instructions in the SherpaDesk dialog to configure the integration.
Be sure to click the "Manage" button next to "Checks and Default Groups" in the SherpaDesk configuration to choose which Checks the SherpaDesk integration should be enabled for.

SherpaDesk External Ticketing Configuration

We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the SherpaDesk integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

Jul 24, 2023 (modified Aug 1, 2023) • #1