New Ticketing System: Zoho Desk

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We are excited to announce the addition of Zoho Desk as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in Zoho Desk for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.

To configure Zoho Desk as an External Ticketing integration:

Login to CheckCentral and navigate to your Dashboard.
On the top menu, click Notifications > External Ticketing Systems.
Click "Add Ticketing System" and choose Zoho Desk.
Follow the instructions in the Zoho Desk dialog to configure the integration.
Be sure to click the "Manage" button next to "Checks and Default Groups" in the Zoho Desk configuration to choose which Checks the Zoho Desk integration should be enabled for.

Zoho Desk External Ticketing Configuration

We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the Zoho Desk integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

Jun 20, 2023 (modified Jun 20, 2023) • #1

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