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Ticketing Systems
CheckCentral integrates with several RMMs, PSAs, and ticketing software, including Syncro MSP, helping you consolidate service ticket issues.
To integrate Syncro with CheckCentral, begin by logging into your CheckCentral account.
CheckCentral
From the main menu, click Notifications, then External Ticketing Systems.
External Ticketing Systems menu
Click Add Ticketing System and choose SyncroMSP.
Add Ticketing System
Ticketing Systems
This will bring up the configuration options required for CheckCentral to communicate with Syncro servers via the API.
Syncro Ticketing Details
You can name this configuration anything you'd like.
The other details require you to log into your Syncro account.
SyncroMSP and CheckCentral
Log in to your SyncroMSP account. Copy the URL for your portal and paste it into the SyncroMSP URL field of CheckCentral's integration prompt.
Syncro URL
SyncroMSP
In Syncro, click your name in the top-right corner to access the menu. Click "Profile/Password."
Profile menu
Scroll to the bottom of the left-hand menu and click "API Tokens" within the API section.
API menu
Click "New Token."
New API
In the App Integration list, click "Create Token" for Tier 2 Tickets.
New token
Name your token.
Token details
Make sure the following permissions are checked:
  • Customers - List/Search
  • Customers - View Detail
  • Tickets - Create
  • Tickets - Edit
  • Tickets - View Details
  • Ticket Comments - New
To toggle permissions not shown, click "Show all permissions" and search the expanded list.
Permissions list
Click "Create API Token."
Create token
SyncroMSP and CheckCentral
Copy the generated token and paste it in CheckCentral's API Token field.
Copy and paste token
CheckCentral
For associating customers with tickets, you can select a specific customer from the list or set the channel to automatically select the account based on the Check Group name.
Customer selection
Finally, choose which Check Groups will use this Syncro ticketing channel. By default, all check groups are selected. To be more selective, disable the All Check Groups checkbox then use the multi-select dropdown field below.
Once you've selected your check groups, ensure the 'Enable this external ticketing system' checkbox is enabled, and click Save.
Check Group Selection
Saved Autotask Ticketing Channel
This External Ticketing System channel will now be available for use with any check under your Check Central account.
CheckCentral
To create and match customer-centric check groups, we'll use this new API connection to import accounts directly from Syncro.
Customer Import
From the External Ticketing Systems page, click on the Customer Import icon above your newly-created channel.
If no similar check groups exist, your customers will be listed under Check Groups to be Created.
Check Groups to be Created
If you've already created Check Groups using customer names, they will display in the Check Groups to be Updated section, ensuring they match with Syncro.
Check Groups to be Updated
Existing Groups Already Matched with Syncro will be skipped.
Check Groups Already Matched
Now click Import to complete the import.
Complete Import
CheckCentral Monitoring consolidates and simplifies backup, system, and software email updates into a clean, graphical dashboard, bringing peace of mind to IT administrators of SMBs, Enterprises, and MSPs.
To learn more about CheckCentral, visit: https://www.checkcentral.cc
Binary Fortress has spent 17 years in pursuit of one goal: create software to make life easier. Our software ranges from display management and system enhancement utilities to monitoring tools and digital signage. IT administrators, professional gamers, coffee-shop owners, and MSPs all rely on Binary Fortress to make their days better, and their lives easier.
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Binary Fortress Software
1000 Innovation Drive, Suite 500
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https://www.binaryfortress.com