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Ticketing Systems
CheckCentral integrates with several RMMs, PSAs, and ticketing software, including Zendesk, helping you consolidate service ticket issues.
To integrate Zendesk with CheckCentral, begin by logging into your CheckCentral account.
From the main menu, click Notifications, then External Ticketing Systems.
External Ticketing Systems menu
Click Add Ticketing System and choose Zendesk.
Add Ticketing System
Ticketing Systems
This will bring up the configuration options required for CheckCentral to communicate with Zendesk servers via the API.
Zendesk Ticketing Details
You can name this configuration anything you'd like.
The other details require you to log into your Zendesk account.
Zendesk and CheckCentral
After logging into Zendesk, copy the domain name portion of the URL for your dashboard and paste it into CheckCentral's Zendesk Address field.
Zendesk URL
Click the gear icon to open the Admin area.
Admin area
Click "Go to Admin Centre" to be taken to more Admin options. You must be an administrator for full access.
Admin Centre
Expand the "Apps and Integrations" sidebar menu and click "Zendesk API."
API area
Enable the Token access setting, then click "Add API Token."
API continued
Zendesk and CheckCentral
Add a description (optional) for your API token. Copy the API token and paste it into CheckCentral's API Token field.
API Token
Click Save.
API continued
Enter the email address of the user which generated the API token into CheckCentral's API Email Address field.
To find the email address, click the profile icon in the upper right.
Choose which Check Groups will use this Zendesk ticketing channel. By default, all check groups are selected. To be more selective, disable the All Check Groups checkbox then use the multi-select dropdown field below.
Once you've selected your check groups, ensure the 'Enable this external ticketing system' checkbox is enabled, and click Save.
Check Group Selection
Saved Zendesk Ticketing Channel
This External Ticketing System channel will now be available for use with any check under your Check Central account.
CheckCentral Monitoring consolidates and simplifies backup, system, and software email updates into a clean, graphical dashboard, bringing peace of mind to IT administrators of SMBs, Enterprises, and MSPs.
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