API tokens are now obscured by default and can be shown by clicking the icon next to them in the list
Feb 13, 2023
Resolved an issue where Ignore Rules were slow to save if many Ignore Rules existed
Jan 13, 2023
Added paging to ConnectWise customer import to support more than 1000 customers
Added option to un-ignore activities on the Ignore Rules page
Jan 5, 2023
Group status dot on dashboard now updates without a refresh when manually setting a status
Dec 20, 2022
The user admin page now shows a person's 2FA (two-factor) status
Dec 19, 2022 (modified Dec 19, 2022)
External Ticketing: Added the ability to select a specific status on ticket close
Overdue logic improvements
Dec 16, 2022
Reports wizard now shows a preview of the report on the Save tab
Updated help text on User Reports > Recipients tab to clarify permissions
API endpoints now return improved error response codes
Dec 12, 2022 (modified Dec 12, 2022)
Fixed a permissions bug for custom users
Dec 6, 2022
Caching improvements
Combined Attachment Content section of activity view now uses a monospaced font
Dec 2, 2022
When setting a check status you can now specify a custom status title
ConnectWise ticketing integration now lets you set an optional ticket priority
Nov 10, 2022
Removed sendNotifications and sendTicketingSystems options from the API docs for the createActivities endpoint, as those only apply to the setCheckStatus endpoint
Check View and Activities pages no longer refresh when unmatching an activity
Pending notifications now clear as soon as the check status reverts to success, instead of waiting for the grace period to expire
Oct 27, 2022
Resolved an issue that caused scheduled reports to be skipped in some situations
Send notifications/ticketing checkbox states in the Set Status window will now be remembered
Fixed a rendering bug with very long matching and status criteria on the check view page
Oct 26, 2022 (modified Oct 26, 2022)
2+ spaces in object names (check names, group names, etc) are now automatically trimmed to one space when saving any changes to the object
Fixed one of the headers in the test check dialog
Oct 25, 2022
Added a new user access level, "Subscription-Only," for users that only need access to payment and subscription details
Renamed the "Custom Schedule" option to "Irregular Schedule" and added some extra help text to better explain what it's for (basically, not needed in most cases!)
Oct 17, 2022
Resolved an issue where the browser would prompt about losing changes when saving checks
Sep 29, 2022
External ticketing: Halo PSA tickets now close correctly when the "Changing of Status outside of an Action" option is set to "Not allowed"
Check groups: Removed "Insert in alphabetical order" checkbox when editing a group as it doesn't apply there
Sep 27, 2022
Halo ticketing now adds private notes instead of appending new information to the original description.
Sep 19, 2022
External Ticketing: ConnectWise now supports selecting a specific status to use when closing a ticket.
Reporting: Activity and Stats report types now allow you to filter on activity types.
Sep 15, 2022
Updated the Notification History page with more filtering options
Sep 13, 2022
Resolved an issue with the JIRA ticketing integration
Sep 8, 2022
Resolved an issue with the Kaseya ticketing integration
Resolved an issue with the Atera ticketing integration
Sep 5, 2022
Check group headers on the dashboard are now clickable to take you to the check group page
Aug 31, 2022
Resolved some ConnectWise company lookup issues
Aug 25, 2022
Added "next" and "previous" buttons when viewing activities to make it easier to navigate between them
Aug 24, 2022
Added a new ConnectWise option for company lookups
Aug 16, 2022
New External Ticketing Service: Freshservice
Aug 9, 2022
Added new filtering options on the Checks page
Aug 9, 2022
Fixed an issue with JIRA ticketing when self-hosting using a custom port
Aug 3, 2022
New responsive web design with big improvements for mobile browsers
Fixed an issue with the dashboard not refreshing the Current Issues box
Jun 29, 2022
All new UI design with greatly improved mobile device compatibility
Jun 27, 2022
External ticketing customer importer now allows you to select only specific customers
Jun 13, 2022
Autotask check group import now only imports accounts that are type "Customer"
Jun 10, 2022
Fixed an issue where a success after a manual success wasn't closing external tickets
Jun 7, 2022
Minor UI fixes
Message field is now optional when manually setting a check status
Jun 6, 2022
ConnectWise update to allow it to work with self-hosted ConnectWise Manage instances
getActivities API endpoint now returns the activity ID
May 27, 2022
Autotask account import now ignores inactive accounts
Fixed the filter box on the Ignore Rules page
May 17, 2022
Resolved an issue with the Check report type not saving the number of activities correctly
May 9, 2022
Added an option to custom dashboards for filtering by label
May 6, 2022
SyncroMSP customer import fix
May 5, 2022
Kaseya ticketing integration token fix
WebEx Chat external notification fix
May 4, 2022 (modified May 4, 2022)
The ability to import customers from a PSA as check groups is now live for all orgs
Added the ability to lock logins to a specific Azure AD tenant ID or Google Workspaces domain
Apr 29, 2022
Kaseya ticketing system fixes
Ticketing system old ticket cleanup fixes
Apr 18, 2022
Fixed a few Autotask integration issues
Fixed a Kaseya integration issue
You can now import Customers as Check Groups from Syncro MSP (this is still an opt-in feature, contact us for details)
Added a new "Integration Scripts" section, available in the Checks drop-down menu
Apr 14, 2022
Dashboard paging limit is now an org setting, max is 500 checks per page.
Dashboard now stays on the same page when setting a check status.
Added an "Asset ID" text field to checks that you can use to link assets in some external ticketing systems.
It's now possible to importing customers as check groups from some PSAs, and have tickets auto-linked to customers based on the check group name. This feature is currently opt-in for testing. If you would like to try it out, please contact us for more details.
Apr 12, 2022
ConnectWise external ticketing improvements
Mar 30, 2022
Many external ticketing improvements including Kaseya, Halo, and ConnectWise
Mar 30, 2022
Added "Set Check Status" buttons to activity view dialogs
Mar 28, 2022
Resolved some issues with Kaseya integration and added 2 new required fields for Kaseya channels
The users page now shows two-factor information for each user
Added an option in each page footer to change the user interface language
Jan 27, 2022 (modified Jan 27, 2022)
Update footer design with responsive support for mobile devices
Add icons on organization user page to show users' two-factor status
Jan 26, 2022
ConnectWise fixes to separate active vs inactive configuration items
Dec 23, 2021
ConnectWise integration fixes for ticket closing & service board lookups
Message parsing fixes for the blank Veeam messages
Dec 21, 2021
Dashboard performance improvements
Dec 10, 2021
Fix
notify_consecutive_failures
parameter for
createCheck
and
modifyCheck
API endpoints.
Rename
notify_consecutive_failures
parameter to
notify_consecutive_alerts
Rename
notify_consecutive_failures_limit
parameter to
notify_consecutive_alerts_limit
Dec 7, 2021 (modified Dec 7, 2021)
Add getActivities endpoint, include consecutive warnings in the consecutive alert configuration
Dec 6, 2021
Update site headers
Dec 1, 2021
Improve performance for unmatched message processing
Nov 30, 2021
Include channel name in notification history
Nov 17, 2021
Include default daily digests for newly created organizations
Nov 12, 2021
Add SyncroMSP ticketing system
Nov 10, 2021
Kaseya BMS integration updates
Nov 4, 2021
Add HaloPSA ticketing system
Oct 28, 2021
Add toggle for pausing reports to report edit form
Oct 12, 2021
Notification history improvements
Sep 28, 2021
Added Atera ticketing integration
Sep 24, 2021 (modified Dec 6, 2021)
Added a notification history page under Notifications > Notification History to see the notifications that have been sent (manager and admin only)
Autotask fix for queueId and resourceId lookups
Sep 21, 2021
Removed temporary overdue warning activities from API responses
