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  • Improve OCR image processing
8 days ago
  • Fixed an issue with hover tooltips on desktop browsers
  • Improved Excel attachment parsing
12 days ago
  • OCR accuracy improvements
  • Button tooltips no longer show when tapping on mobile
13 days ago
  • OCR accuracy improvements
  • OCR now supports more image file types
14 days ago
  • Improved the "Ignore Rules" edit dialog
16 days ago
  • Resolved an issue with customer imports from External Ticketing Systems
  • Added a warning to Daily Digest reports for users that have Daily Digests disabled in their personal settings
26 days ago
  • Fixed an issue with Google and Microsoft logins
  • Fixed an issue with the "Notify on Repeated Alerts" drop-down on the bulk check edit page
Jan 19, 2024
  • Added an option for ticketing channels to notify organization administrators when a ticket fails to open
Jan 4, 2024
  • Moved activity status icon to the left on the Activities page to match the layout on the check view page
  • Add the Check Group name to the Activity Info section when viewing an activity
  • The "Test" button now shows up on all pages of the new check wizard
Dec 14, 2023
  • You can now bulk delete check groups on the Check Groups page
Dec 11, 2023
  • Added a "Zoho Desk Region Url" field to the Zoho Desk ticketing configuration dialog
Dec 5, 2023 (modified Dec 5, 2023)
  • You can now select a specific contract, or auto-select the default contract for Kaseya tickets
  • The following buttons have been moved to the activity list table header on the Activities page: "Delete Selected," "Unmatch Selected," "Delete Unmatched," and "Reprocess"
Dec 1, 2023
  • New External Ticketing System integration: 4me
  • Performance improvements on the Checks page
Nov 29, 2023
  • Freshdesk ticketing now allows you to set values for all required fields, including ones required for ticket close
  • Rule entries for status and matching rules have been adjusted to provide more space for the text boxes
  • Filter controls on Activities page are now collapsible and collapsed by default on mobile
Nov 24, 2023
  • Weekly Status report fixes for organization time zones
  • Resolved some issues with the Freshdesk and Freshservice integrations
Nov 20, 2023 (modified Nov 20, 2023)
  • New Report Type: Weekly Status that shows the last 7 days for each selected check
Nov 14, 2023
  • Local currency billing is now available in 134 different currencies, you can select the billing currency on your subscription page
  • Resolved an issue with the Kaseya ticketing integration
  • Added support for required custom field for the Freshservice ticketing integration
  • Resolved an issue with report end dates in some scenarios
Nov 10, 2023
  • Improved performance on notification channel and external ticketing system pages
Nov 1, 2023
  • Fixed an issue with loading Dashboards configured to show checks for users/user groups
Oct 13, 2023
  • Added a "Bypass mandatory fields" option to the Freshservice configuration
  • New organization notification channel: n8n
Oct 10, 2023
  • Fixed display of success activities in reports
  • Fixed issue saving reports
Oct 6, 2023 (modified Oct 6, 2023)
  • Middle-click or Ctrl+click on an activity will now open it in a new tab
  • Notifications menu item has been renamed to Services
Oct 5, 2023
  • Custom Dashboard configuration dialog has been given a refresh to make it more clear.
  • Fixed a few cosmetic issues with public dashboards.
  • Fixed a scrolling issue on the Reports table.
  • "Process matched activities" option when editing a check has been renamed to "Run status rules against matched activities."
  • New "Unmatch All" action available when viewing a check. This will move all of the matched activities for that check back into the unmatched activities list so that they can be reprocessed. This is helpful if you've changed matching rules for multiple checks and want to have old activities matched against the new rules.
  • Pages on the Dashboards page are reduced to 50 items, and previous/next controls have been added to the top of the list.
  • Custom Webhook organization notification channel now has a template element for the full plain text activity body.
  • You can now middle-click any activity status dot and it will open the activity view in a new tab instead of the floating dialog.
Sep 25, 2023
  • Fixed activity links on public dashboards
  • Fixed html report styling when viewed in gmail's attachment preview
Sep 19, 2023 (modified Sep 19, 2023)
  • New Report Type: Status History (shows a small graph of success/warn/fail per check)
  • External Ticketing test messages now work correctly when "automatically select customer based on check group name" is enabled
Sep 6, 2023
  • Ticketing channels now support disabling creation of new tickets for Failures (Warnings only)
Aug 24, 2023
  • Resolved a Microsoft Azure AD login issue
Aug 22, 2023
  • Activities now have a "Test Status Rules" button to show which rules from the check were matched
  • External ticketing systems can now be configured to not close tickets for success statuses
  • External ticketing systems will show icons indicating which statuses they will post updates for
  • Notification channels can now be manually disabled
  • Notification channels now have options for configuring status notifications from their settings dialog
Aug 15, 2023 (modified Aug 15, 2023)
  • Match and status criteria rules can now be duplicated when editing a check
  • Many report improvements, including style fixes and more data on the stats report
  • Fixed an issue with the Activities page loading more items
Aug 9, 2023 (modified Aug 9, 2023)
  • Improved toast message placement to avoid overlapping content and menus
Aug 1, 2023
  • You can now upload SVG files for your organization's custom logo
  • Toast messages now appear lower so they don't cover the nav bar
Jul 31, 2023
  • Digest reports now include paused check counts
  • Updated email styles to improve consistency
  • Resolved an issue with parsing some Excel files
Jul 28, 2023
  • Now supports parsing Microsoft Word email attachments for matching
  • Now supports parsing Microsoft Excel email attachments for matching
  • Improved page header to increase vertical page size
Jul 24, 2023
  • New External Ticketing System integration: SherpaDesk
Jul 19, 2023
  • New External Ticketing System integration: SuperOps
  • When viewing a check, disabled notification/ticketing channels will be hidden
Jul 13, 2023 (modified Jul 13, 2023)
  • New External Ticketing System integration: OneDesk
  • Zendesk external ticketing now supports Groups
  • Zendesk external ticketing now supports Forms
Jul 6, 2023 (modified Jul 13, 2023)
  • New External Ticketing System integration: ServiceNow
  • People in the UK will now receive SMS alerts from a new phone number
Jul 4, 2023 (modified Jul 4, 2023)
  • Matching and status conditions are now sorted alphabetically when viewing or editing a check
Jun 29, 2023
  • New External Ticketing System integration: Zoho Desk
  • iFrames are now blocked on all pages except the dashboard
Jun 22, 2023
  • Zendesk ticketing integration now lets you set the comment mode (private/public)
  • Minor UI fixes for checkboxes
Jun 15, 2023 (modified Jun 15, 2023)
  • Added NinjaOne as a new ticketing service
  • Resolved an issue with notifications and ticketing not being triggered in some situations
  • Resolved an issue with creating new ticketing integrations in some situations
Jun 13, 2023 (modified Jun 13, 2023)
  • Fixed an issue that prevented check groups from being created when editing a check
Jun 12, 2023
  • Fixed an issue where some notification channel settings weren't loading correctly when editing after saving
  • Fixed an issue where the values drop-down was empty in the Custom Webhook notification channel
Jun 9, 2023
  • New tree view for check selection in notification channel edit dialog
  • Bulk check editing is now available
  • Fix for ticketing services where sometimes a dialog would fail to open
Jun 5, 2023
  • When using SSO (Google or Azure) you can now mark specific users as exempt to bypass the SSO restriction
May 17, 2023
  • PDF check activity reports now include the selected date range in the Stats section
Apr 25, 2023
  • Atera ticketing configuration now allows the Contact field to be automatically selected based on the default contact for the Customer
Apr 19, 2023 (modified Apr 19, 2023)
  • Atera customer importing now filters customers correctly
  • Date range on single check PDF export is now respected for the Stats summary
  • End date for date filtering now uses 23:59 instead of 00:00
Apr 14, 2023 (modified Apr 14, 2023)
  • API tokens are now obscured by default and can be shown by clicking the icon next to them in the list
Feb 13, 2023
  • Resolved an issue where Ignore Rules were slow to save if many Ignore Rules existed
Jan 13, 2023
  • Added paging to ConnectWise customer import to support more than 1000 customers
  • Added option to un-ignore activities on the Ignore Rules page
Jan 5, 2023
  • Group status dot on dashboard now updates without a refresh when manually setting a status
Dec 20, 2022
  • The user admin page now shows a person's 2FA (two-factor) status
Dec 19, 2022 (modified Dec 19, 2022)
  • External Ticketing: Added the ability to select a specific status on ticket close
  • Overdue logic improvements
Dec 16, 2022
  • Reports wizard now shows a preview of the report on the Save tab
  • Updated help text on User Reports > Recipients tab to clarify permissions
  • API endpoints now return improved error response codes
Dec 12, 2022 (modified Dec 12, 2022)
  • Fixed a permissions bug for custom users
Dec 6, 2022
  • Caching improvements
  • Combined Attachment Content section of activity view now uses a monospaced font
Dec 2, 2022
  • When setting a check status you can now specify a custom status title
  • ConnectWise ticketing integration now lets you set an optional ticket priority
Nov 10, 2022
  • Removed sendNotifications and sendTicketingSystems options from the API docs for the createActivities endpoint, as those only apply to the setCheckStatus endpoint
  • Check View and Activities pages no longer refresh when unmatching an activity
  • Pending notifications now clear as soon as the check status reverts to success, instead of waiting for the grace period to expire
Oct 27, 2022
  • Resolved an issue that caused scheduled reports to be skipped in some situations
  • Send notifications/ticketing checkbox states in the Set Status window will now be remembered
  • Fixed a rendering bug with very long matching and status criteria on the check view page
Oct 26, 2022 (modified Oct 26, 2022)
  • 2+ spaces in object names (check names, group names, etc) are now automatically trimmed to one space when saving any changes to the object
  • Fixed one of the headers in the test check dialog
Oct 25, 2022
  • Added a new user access level, "Subscription-Only," for users that only need access to payment and subscription details
  • Renamed the "Custom Schedule" option to "Irregular Schedule" and added some extra help text to better explain what it's for (basically, not needed in most cases!)
Oct 17, 2022
  • Resolved an issue where the browser would prompt about losing changes when saving checks
Sep 29, 2022
  • External ticketing: Halo PSA tickets now close correctly when the "Changing of Status outside of an Action" option is set to "Not allowed"
  • Check groups: Removed "Insert in alphabetical order" checkbox when editing a group as it doesn't apply there
Sep 27, 2022
  • Halo ticketing now adds private notes instead of appending new information to the original description.
Sep 19, 2022
  • External Ticketing: ConnectWise now supports selecting a specific status to use when closing a ticket.
  • Reporting: Activity and Stats report types now allow you to filter on activity types.
Sep 15, 2022
  • Updated the Notification History page with more filtering options
Sep 13, 2022
  • Resolved an issue with the JIRA ticketing integration
Sep 8, 2022
  • Resolved an issue with the Kaseya ticketing integration
  • Resolved an issue with the Atera ticketing integration
Sep 5, 2022
  • Check group headers on the dashboard are now clickable to take you to the check group page
Aug 31, 2022
  • Resolved some ConnectWise company lookup issues
Aug 25, 2022
  • Added "next" and "previous" buttons when viewing activities to make it easier to navigate between them
Aug 24, 2022
  • Added a new ConnectWise option for company lookups
Aug 16, 2022
  • New External Ticketing Service: Freshservice
Aug 9, 2022
  • Added new filtering options on the Checks page
Aug 9, 2022
  • Fixed an issue with JIRA ticketing when self-hosting using a custom port
Aug 3, 2022
  • New responsive web design with big improvements for mobile browsers
  • Fixed an issue with the dashboard not refreshing the Current Issues box
Jun 29, 2022
  • All new UI design with greatly improved mobile device compatibility
Jun 27, 2022
  • External ticketing customer importer now allows you to select only specific customers
Jun 13, 2022
  • Autotask check group import now only imports accounts that are type "Customer"
Jun 10, 2022
  • Fixed an issue where a success after a manual success wasn't closing external tickets
Jun 7, 2022
  • Minor UI fixes
  • Message field is now optional when manually setting a check status
Jun 6, 2022
  • ConnectWise update to allow it to work with self-hosted ConnectWise Manage instances
  • getActivities API endpoint now returns the activity ID
May 27, 2022
  • Autotask account import now ignores inactive accounts
  • Fixed the filter box on the Ignore Rules page
May 17, 2022
  • Resolved an issue with the Check report type not saving the number of activities correctly
May 9, 2022
  • Added an option to custom dashboards for filtering by label
May 6, 2022
  • SyncroMSP customer import fix
May 5, 2022
  • Kaseya ticketing integration token fix
  • WebEx Chat external notification fix
May 4, 2022 (modified May 4, 2022)
  • The ability to import customers from a PSA as check groups is now live for all orgs
  • Added the ability to lock logins to a specific Azure AD tenant ID or Google Workspaces domain
Apr 29, 2022
  • Kaseya ticketing system fixes
  • Ticketing system old ticket cleanup fixes
Apr 18, 2022
  • Fixed a few Autotask integration issues
  • Fixed a Kaseya integration issue
  • You can now import Customers as Check Groups from Syncro MSP (this is still an opt-in feature, contact us for details)
  • Added a new "Integration Scripts" section, available in the Checks drop-down menu
Apr 14, 2022
  • Dashboard paging limit is now an org setting, max is 500 checks per page.
  • Dashboard now stays on the same page when setting a check status.
  • Added an "Asset ID" text field to checks that you can use to link assets in some external ticketing systems.
  • It's now possible to importing customers as check groups from some PSAs, and have tickets auto-linked to customers based on the check group name. This feature is currently opt-in for testing. If you would like to try it out, please contact us for more details.
Apr 12, 2022
  • ConnectWise external ticketing improvements
Mar 30, 2022
  • Many external ticketing improvements including Kaseya, Halo, and ConnectWise
Mar 30, 2022
  • Added "Set Check Status" buttons to activity view dialogs
Mar 28, 2022
  • Resolved some issues with Kaseya integration and added 2 new required fields for Kaseya channels
  • The users page now shows two-factor information for each user
  • Added an option in each page footer to change the user interface language
Jan 27, 2022 (modified Jan 27, 2022)
  • Update footer design with responsive support for mobile devices
  • Add icons on organization user page to show users' two-factor status
Jan 26, 2022
  • ConnectWise fixes to separate active vs inactive configuration items
Dec 23, 2021
  • ConnectWise integration fixes for ticket closing & service board lookups
  • Message parsing fixes for the blank Veeam messages
Dec 21, 2021
  • Dashboard performance improvements
Dec 10, 2021
  • Fix
    parameter for
    API endpoints.
  • Rename
    parameter to
  • Rename
    parameter to
Dec 7, 2021 (modified Dec 7, 2021)
  • Add getActivities endpoint, include consecutive warnings in the consecutive alert configuration
Dec 6, 2021
  • Update site headers
Dec 1, 2021
  • Improve performance for unmatched message processing
Nov 30, 2021
  • Include channel name in notification history
Nov 17, 2021
  • Include default daily digests for newly created organizations
Nov 12, 2021
  • Add SyncroMSP ticketing system
Nov 10, 2021
  • Kaseya BMS integration updates
Nov 4, 2021
  • Add HaloPSA ticketing system
Oct 28, 2021
  • Add toggle for pausing reports to report edit form
Oct 12, 2021
  • Notification history improvements
Sep 28, 2021
  • Added Atera ticketing integration
Sep 24, 2021 (modified Dec 6, 2021)
  • Added a notification history page under Notifications > Notification History to see the notifications that have been sent (manager and admin only)
  • Autotask fix for queueId and resourceId lookups
Sep 21, 2021
  • Removed temporary overdue warning activities from API responses
Sep 10, 2021
  • Fixed tour dialog spacing
  • Standardized table formatting and filtering (checks, check groups, check labels... etc)
Aug 30, 2021
  • Created public change log
Aug 30, 2021 (modified Aug 16, 2022)
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