Resolved an issue that sometimes prevented ConnectWise from closing tickets
6 hours ago
Improved regex validation while editing check conditions
7 days ago (modified 7 days ago)
External ticketing now has an option to include email body text in ticket description
Added a "Ticked Updated Status" field to the Halo PSA ticketing configuration
Check Groups that are imported from a ticketing system will now get that ticketing system automatically enabled by default
16 days ago
Added a new "Current Issues" page (Organization > Current Issues) that lists all Current Issues
21 days ago
Fixed an issue with "View Parsed Message Content" not refreshing when opening on multiple activities
Activities page now hides filtering options that don't apply if "Unmatched" is selected as the "Matched" filter
Added a free text search to the Activities page that allows searching message subject and email address fields for the 1000 most recent activities that match the filter
Added an org-wide setting to configure the number of items to show in the Current Issues box on the Dashboard (maximum of 100)
Overview box now has its width constrained on dashboards with "Wide screen support" enabled
Added a "Compact mode" option for dashboards with "Wide screen support" enabled to move the Check tables inline with Overview and Current Issues tables
22 days ago
Fixed an issue where Overview and Current Issues on public dashboards were empty if Checks were disabled
Mar 25, 2025
Added a new feature: Filtered Overviews! Visit your CheckCentral dashboard to set one up today.
Fixed some issues with the domain name expiry direct integration
Mar 20, 2025
Direct integration (Acronis) activity overdue fixes
Email file attachment filenames are no longer forced to lowercase
Mar 13, 2025
NinjaOne Backup integration fix
Mar 7, 2025
Added external ticketing system option to always open tickets instead of updating existing ones and without closing them
Updated external ticketing systems to always update linked tickets on success activities (when configured to update tickets)
Fixed an issue that caused checks with notification grace periods set to send extra notifications when returning to success
Mar 5, 2025
Ninja RMM ticketing fixes
Feb 27, 2025
Added an option to choose whether to embed the activity body in email notifications, or attach it as HTML
Ninja RMM ticketing custom attributes are now filtered by the selected ticket form
Ninja RMM ticketing will now show an error if a required field is not provided
Axcient direct integration no longer creates duplicate activities
Feb 21, 2025 (modified Feb 21, 2025)
Fixed NinjaOneRMM External Ticketing required field detection
Feb 18, 2025
Fixed an authorization issue with Ninja RMM ticketing
Added the ability to set custom attributes for Ninja RMM ticketing
Check notification "Grace Period" option has been changed to a numeric control for more flexibility
Fixed a graphical glitch on some drop-down lists
Feb 11, 2025
Resolved an issue with Axcient integration sometimes not pulling activities for certain checks
Feb 4, 2025
Fixed an issue with NinjaOne Backup indication for EU customers
Feb 3, 2025
HTML parsing fix for viewing activities
Social buttons now hidden automatically on dashboards that have headers/footers disabled
Jan 30, 2025
Added the vault the resource belongs to in Azure integrations
Jan 23, 2025
Improved overdue backup detection for direct integrations
Jan 16, 2025
Added support for Manage Engine Service Desk Plus Self-Hosted
Fixed activity status detection for SQL Database in Azure VM
Jan 10, 2025
Handling for resources nested in groups in Acronis integrations
Improvements for authentication reliability in NinjaOne RMM integrations
Jan 2, 2025
Added a new ticketing system: ManageEngine Service Desk
Improvements to some direct integrations like Azure and Acronis
Dec 19, 2024
Update the Cove direction integration
Dec 5, 2024
Resolved a few issues with direct integrations for Acronis and Cove
Nov 27, 2024
Added the ability to enable/disable Ignore Rules so you can bypass the rules if needed without deleting them
Added an option to ignore specific jobs in direction integrations
Nov 11, 2024
Azure Direct Integration: Added the ability to use certificate authentication
Nov 5, 2024
Azure Direct Integration: Fixed an issue where some activities weren't being created
All Direct Integrations: Updated activity titles with more meaningful text
Oct 31, 2024
Direct Integrations are here! CheckCentral can now pull in data automatically from some services and we have more in the works. Check it out today in your organization under Services > Direct Integrations.
Oct 24, 2024
Resolved an issue with Pushbullet notifications
Sep 27, 2024
New External Ticketing System: TopDesk
Resolved an issue with notifications for irregular schedules that have a time window of midnight to midnight.
Sep 26, 2024 (modified Sep 26, 2024)
Resolved an issue with the Test Status dialog
Sep 10, 2024
Updating our text messaging to UK customers to comply with new UK legislation
Sep 10, 2024
Resolved issues with Android push notifications
Resolved an issue where status conditions in bulk check edits were reversed
Sep 6, 2024
Activities with images attached that don't need OCR for conditions will no longer try to OCR when viewing the activity (will speed up activity loading time)
Aug 16, 2024
New personal notification type: Browser push notifications
Aug 15, 2024
Check Groups selection will hide in Dashboard edit now if a User or User Group is selected
Disabling orange pending overdues will now properly clear the cache
New fields for ticket categories and priorities added to Halo PSA ticketing integration
Fixed an issue affecting the "Irregular Schedule" setting for new/edit check page, and ticketing systems
Test tool now works for Halo PSA ticketing if "Automatically choose customer" is enabled
Updated the instructions for the Halo PSA ticketing integration
Updated Azure Direct Integration resource type names to match the names in Azure (if you're using the beta, your check names/groups may update, and you may need to update check definitions if you used the resource type as a rule)
Aug 13, 2024
Added new check notification option: "notify on first failure or warning after N consecutive alerts"
Jul 29, 2024
Note: Teams webhook users should update their configurations to use the new Teams webhooks in Workflows before October 1, 2024
Minor updates to Teams webhook formatting
Updated Teams webhook instructions for new Power Automate Workflows
Jul 18, 2024
Resolved an issue causing some Azure SSO logins to fail
Jul 17, 2024
Improvements to the UI for default status on check view and edit pages.
The Reports table now has the option to toggle between showing the organization's timezone or the timezone that's set in the report configuration.
Jul 4, 2024 (modified Jul 4, 2024)
Add the "Pending Overdue Statuses" option to org settings, allows you to disable orange "overdue pending" status
Jun 28, 2024
Users can now choose permissions levels for their user API tokens. Note that this won't grant access higher than what the user has, but it allows the user to limit their API token access.
Jun 27, 2024
Fixed an issue with the display of timezone offsets for scheduled reports.
Jun 21, 2024 (modified Jul 29, 2024)
Fixed an issue that prevented Daily Digest report type from sending to Organization notification channels.
Jun 13, 2024
Failure, warning, and overdue notifications will now list the last activity date/time, and the last successful date/time
Jun 5, 2024
Resolved an issue where API activities didn't show as created by "CheckCentral API"
Improved subscription history paging and filtering
May 30, 2024
Updated text for reports with monthly "Send On" options that are at the end of the month
Resolved an issue with the status filter in report settings
May 30, 2024
Added the ability to filter by reports or alerts in the Notification History filter
May 30, 2024
Added an option to disable HTML attachments for notification emails (Set this in Account > My Account > My Profile)
May 28, 2024
Resolved an issue with dashboard auto-refresh when wide screen support is enabled
May 27, 2024
Reports sent to external emails (non-users) no longer include hyperlinks to Checks, Activities, etc.
Fixed an issue with missing API token names when editing tokens
May 23, 2024 (modified May 24, 2024)
NOTE: We've found an issue with this change that will be fixed in the next update. (Now fixed) Reports sent to external emails (non-users) no longer include hyperlinks to Checks, Activities, etc.
May 22, 2024 (modified May 24, 2024)
Added an Activity Notes feature
Private dashboards now support the wide screen option
Fixed an issue where Autotask ticketing would sometimes generate throttling alerts from Autotask
Fixed an issue where reports would save with the wrong default time zone
Reports with non-default time zone configured will show selected time zone in list
Fixed an issue with Autotask ticket links
Fixed an issue where the "Last Activity" column was blank on Statistics report type
Unmatching selected activities on the Activities page works again
May 13, 2024
New report type: Custom Status Report (allows you to select up to 10 arbitrary dates)
Apr 22, 2024
Added a new experimental matching option that can parse the original email HTML source
Apr 16, 2024
ConnectWise ticketing improvements
Apr 10, 2024
Resolved an issue with Atera ticketing detecting the closed ticket status
Apr 8, 2024
New report type: Monthly Status (similar to the weekly status)
Apr 5, 2024 (modified Apr 5, 2024)
New report type: Billing Report for MSPs that need to bill their customers based on check counts per check-group
Apr 2, 2024
Added an option on the Checks page to view the deleted check history, this is the first part of our history viewing for all parts of CheckCentral
Mar 21, 2024
Resolved an issue with activity loading through the API
Resolved an issue with activity searching on the /Activities/ page
Mar 19, 2024
Added new time frames for the statistics report, like last full day/week/month for reporting on hte previous day/week/month
Added a new organization setting to configure the "first day of the week" for use in reporting
Resolved an issue with Halo self-hosted instances
Resolved a ConnectWise "closed" ticket issue
Mar 7, 2024
All new dark mode for the CheckCentral website!
Resolved an issue with some attachment processing when encoded as UTF-16
Feb 28, 2024
Improve OCR image processing
Feb 13, 2024
Fixed an issue with hover tooltips on desktop browsers
Improved Excel attachment parsing
Feb 9, 2024
OCR accuracy improvements
Button tooltips no longer show when tapping on mobile
Feb 8, 2024
OCR accuracy improvements
OCR now supports more image file types
Feb 7, 2024
Improved the "Ignore Rules" edit dialog
Feb 5, 2024
Resolved an issue with customer imports from External Ticketing Systems
Added a warning to Daily Digest reports for users that have Daily Digests disabled in their personal settings
Jan 26, 2024
Fixed an issue with Google and Microsoft logins
Fixed an issue with the "Notify on Repeated Alerts" drop-down on the bulk check edit page
Jan 19, 2024
Added an option for ticketing channels to notify organization administrators when a ticket fails to open
Jan 4, 2024
Moved activity status icon to the left on the Activities page to match the layout on the check view page
Add the Check Group name to the Activity Info section when viewing an activity
The "Test" button now shows up on all pages of the new check wizard
Dec 14, 2023
You can now bulk delete check groups on the Check Groups page
Dec 11, 2023
Added a "Zoho Desk Region Url" field to the Zoho Desk ticketing configuration dialog
Dec 5, 2023 (modified Dec 5, 2023)
You can now select a specific contract, or auto-select the default contract for Kaseya tickets
The following buttons have been moved to the activity list table header on the Activities page: "Delete Selected," "Unmatch Selected," "Delete Unmatched," and "Reprocess"
Dec 1, 2023
New External Ticketing System integration: 4me
Performance improvements on the Checks page
Nov 29, 2023
Freshdesk ticketing now allows you to set values for all required fields, including ones required for ticket close
Rule entries for status and matching rules have been adjusted to provide more space for the text boxes
Filter controls on Activities page are now collapsible and collapsed by default on mobile
Nov 24, 2023
Weekly Status report fixes for organization time zones
Resolved some issues with the Freshdesk and Freshservice integrations
Nov 20, 2023 (modified Nov 20, 2023)
New Report Type: Weekly Status that shows the last 7 days for each selected check
Nov 14, 2023
Local currency billing is now available in 134 different currencies, you can select the billing currency on your subscription page
Resolved an issue with the Kaseya ticketing integration
Added support for required custom field for the Freshservice ticketing integration
Resolved an issue with report end dates in some scenarios
Nov 10, 2023
Improved performance on notification channel and external ticketing system pages
Nov 1, 2023
Fixed an issue with loading Dashboards configured to show checks for users/user groups
Oct 13, 2023
Added a "Bypass mandatory fields" option to the Freshservice configuration
New organization notification channel: n8n
Oct 10, 2023
Fixed display of success activities in reports
Fixed issue saving reports
Oct 6, 2023 (modified Oct 6, 2023)
Middle-click or Ctrl+click on an activity will now open it in a new tab
Notifications menu item has been renamed to Services
Oct 5, 2023
Custom Dashboard configuration dialog has been given a refresh to make it more clear.
Fixed a few cosmetic issues with public dashboards.
Fixed a scrolling issue on the Reports table.
"Process matched activities" option when editing a check has been renamed to "Run status rules against matched activities."
New "Unmatch All" action available when viewing a check. This will move all of the matched activities for that check back into the unmatched activities list so that they can be reprocessed. This is helpful if you've changed matching rules for multiple checks and want to have old activities matched against the new rules.
Pages on the Dashboards page are reduced to 50 items, and previous/next controls have been added to the top of the list.
Custom Webhook organization notification channel now has a template element for the full plain text activity body.
You can now middle-click any activity status dot and it will open the activity view in a new tab instead of the floating dialog.
Sep 25, 2023
Fixed activity links on public dashboards
Fixed html report styling when viewed in gmail's attachment preview
Sep 19, 2023 (modified Sep 19, 2023)
New Report Type: Status History (shows a small graph of success/warn/fail per check)
External Ticketing test messages now work correctly when "automatically select customer based on check group name" is enabled
Sep 6, 2023
Ticketing channels now support disabling creation of new tickets for Failures (Warnings only)
Aug 24, 2023
Resolved a Microsoft Azure AD login issue
Aug 22, 2023
Activities now have a "Test Status Rules" button to show which rules from the check were matched
External ticketing systems can now be configured to not close tickets for success statuses
External ticketing systems will show icons indicating which statuses they will post updates for
Notification channels can now be manually disabled
Notification channels now have options for configuring status notifications from their settings dialog
Aug 15, 2023 (modified Aug 15, 2023)
Match and status criteria rules can now be duplicated when editing a check
Many report improvements, including style fixes and more data on the stats report
Fixed an issue with the Activities page loading more items
Aug 9, 2023 (modified Aug 9, 2023)
Improved toast message placement to avoid overlapping content and menus
Aug 1, 2023
You can now upload SVG files for your organization's custom logo
Toast messages now appear lower so they don't cover the nav bar
Jul 31, 2023
Digest reports now include paused check counts
Updated email styles to improve consistency
Resolved an issue with parsing some Excel files
Jul 28, 2023
Now supports parsing Microsoft Word email attachments for matching
Now supports parsing Microsoft Excel email attachments for matching
Improved page header to increase vertical page size
Jul 24, 2023
New External Ticketing System integration: SherpaDesk
Jul 19, 2023
New External Ticketing System integration: SuperOps
When viewing a check, disabled notification/ticketing channels will be hidden
Jul 13, 2023 (modified Jul 13, 2023)
New External Ticketing System integration: OneDesk
Zendesk external ticketing now supports Groups
Zendesk external ticketing now supports Forms
Jul 6, 2023 (modified Jul 13, 2023)
New External Ticketing System integration: ServiceNow
People in the UK will now receive SMS alerts from a new phone number
Jul 4, 2023 (modified Jul 4, 2023)
Matching and status conditions are now sorted alphabetically when viewing or editing a check
Jun 29, 2023
New External Ticketing System integration: Zoho Desk
iFrames are now blocked on all pages except the dashboard
Jun 22, 2023
Zendesk ticketing integration now lets you set the comment mode (private/public)
Minor UI fixes for checkboxes
Jun 15, 2023 (modified Jun 15, 2023)
Added NinjaOne as a new ticketing service
Resolved an issue with notifications and ticketing not being triggered in some situations
Resolved an issue with creating new ticketing integrations in some situations
Jun 13, 2023 (modified Jun 13, 2023)
Fixed an issue that prevented check groups from being created when editing a check
Jun 12, 2023
Fixed an issue where some notification channel settings weren't loading correctly when editing after saving
Fixed an issue where the values drop-down was empty in the Custom Webhook notification channel
Jun 9, 2023
New tree view for check selection in notification channel edit dialog
Bulk check editing is now available
Fix for ticketing services where sometimes a dialog would fail to open
Jun 5, 2023
When using SSO (Google or Azure) you can now mark specific users as exempt to bypass the SSO restriction
May 17, 2023
PDF check activity reports now include the selected date range in the Stats section
Apr 25, 2023
Atera ticketing configuration now allows the Contact field to be automatically selected based on the default contact for the Customer
Apr 19, 2023 (modified Apr 19, 2023)
Atera customer importing now filters customers correctly
Date range on single check PDF export is now respected for the Stats summary
End date for date filtering now uses 23:59 instead of 00:00
Apr 14, 2023 (modified Apr 14, 2023)
API tokens are now obscured by default and can be shown by clicking the icon next to them in the list
Feb 13, 2023
Resolved an issue where Ignore Rules were slow to save if many Ignore Rules existed
Jan 13, 2023
Added paging to ConnectWise customer import to support more than 1000 customers
Added option to un-ignore activities on the Ignore Rules page
Jan 5, 2023
Group status dot on dashboard now updates without a refresh when manually setting a status
Dec 20, 2022
The user admin page now shows a person's 2FA (two-factor) status
Dec 19, 2022 (modified Dec 19, 2022)
External Ticketing: Added the ability to select a specific status on ticket close
Overdue logic improvements
Dec 16, 2022
Reports wizard now shows a preview of the report on the Save tab
Updated help text on User Reports > Recipients tab to clarify permissions
API endpoints now return improved error response codes
Dec 12, 2022 (modified Dec 12, 2022)
Fixed a permissions bug for custom users
Dec 6, 2022
Caching improvements
Combined Attachment Content section of activity view now uses a monospaced font
Dec 2, 2022
When setting a check status you can now specify a custom status title
ConnectWise ticketing integration now lets you set an optional ticket priority
Nov 10, 2022
Removed sendNotifications and sendTicketingSystems options from the API docs for the createActivities endpoint, as those only apply to the setCheckStatus endpoint
Check View and Activities pages no longer refresh when unmatching an activity
Pending notifications now clear as soon as the check status reverts to success, instead of waiting for the grace period to expire
Oct 27, 2022
Resolved an issue that caused scheduled reports to be skipped in some situations
Send notifications/ticketing checkbox states in the Set Status window will now be remembered
Fixed a rendering bug with very long matching and status criteria on the check view page
Oct 26, 2022 (modified Oct 26, 2022)
2+ spaces in object names (check names, group names, etc) are now automatically trimmed to one space when saving any changes to the object
Fixed one of the headers in the test check dialog
Oct 25, 2022
Added a new user access level, "Subscription-Only," for users that only need access to payment and subscription details
Renamed the "Custom Schedule" option to "Irregular Schedule" and added some extra help text to better explain what it's for (basically, not needed in most cases!)
Oct 17, 2022
Resolved an issue where the browser would prompt about losing changes when saving checks
Sep 29, 2022
External ticketing: Halo PSA tickets now close correctly when the "Changing of Status outside of an Action" option is set to "Not allowed"
Check groups: Removed "Insert in alphabetical order" checkbox when editing a group as it doesn't apply there
Sep 27, 2022
Halo ticketing now adds private notes instead of appending new information to the original description.
Sep 19, 2022
External Ticketing: ConnectWise now supports selecting a specific status to use when closing a ticket.
Reporting: Activity and Stats report types now allow you to filter on activity types.
Sep 15, 2022
Updated the Notification History page with more filtering options
Sep 13, 2022
Resolved an issue with the JIRA ticketing integration
Sep 8, 2022
Resolved an issue with the Kaseya ticketing integration
Resolved an issue with the Atera ticketing integration
Sep 5, 2022
Check group headers on the dashboard are now clickable to take you to the check group page
Aug 31, 2022
Resolved some ConnectWise company lookup issues
Aug 25, 2022
Added "next" and "previous" buttons when viewing activities to make it easier to navigate between them
Aug 24, 2022
Added a new ConnectWise option for company lookups
Aug 16, 2022
New External Ticketing Service: Freshservice
Aug 9, 2022
Added new filtering options on the Checks page
Aug 9, 2022
Fixed an issue with JIRA ticketing when self-hosting using a custom port
Aug 3, 2022
New responsive web design with big improvements for mobile browsers
Fixed an issue with the dashboard not refreshing the Current Issues box
Jun 29, 2022
All new UI design with greatly improved mobile device compatibility
Jun 27, 2022
External ticketing customer importer now allows you to select only specific customers
Jun 13, 2022
Autotask check group import now only imports accounts that are type "Customer"
Jun 10, 2022
Fixed an issue where a success after a manual success wasn't closing external tickets
Jun 7, 2022
Minor UI fixes
Message field is now optional when manually setting a check status
Jun 6, 2022
ConnectWise update to allow it to work with self-hosted ConnectWise Manage instances
getActivities API endpoint now returns the activity ID
May 27, 2022
Autotask account import now ignores inactive accounts
Fixed the filter box on the Ignore Rules page
May 17, 2022
Resolved an issue with the Check report type not saving the number of activities correctly
May 9, 2022
Added an option to custom dashboards for filtering by label
May 6, 2022
SyncroMSP customer import fix
May 5, 2022
Kaseya ticketing integration token fix
WebEx Chat external notification fix
May 4, 2022 (modified May 4, 2022)
The ability to import customers from a PSA as check groups is now live for all orgs
Added the ability to lock logins to a specific Azure AD tenant ID or Google Workspaces domain
Apr 29, 2022
Kaseya ticketing system fixes
Ticketing system old ticket cleanup fixes
Apr 18, 2022
Fixed a few Autotask integration issues
Fixed a Kaseya integration issue
You can now import Customers as Check Groups from Syncro MSP (this is still an opt-in feature, contact us for details)
Added a new "Integration Scripts" section, available in the Checks drop-down menu
Apr 14, 2022
Dashboard paging limit is now an org setting, max is 500 checks per page.
Dashboard now stays on the same page when setting a check status.
Added an "Asset ID" text field to checks that you can use to link assets in some external ticketing systems.
It's now possible to importing customers as check groups from some PSAs, and have tickets auto-linked to customers based on the check group name. This feature is currently opt-in for testing. If you would like to try it out, please contact us for more details.
Apr 12, 2022
ConnectWise external ticketing improvements
Mar 30, 2022
Many external ticketing improvements including Kaseya, Halo, and ConnectWise
Mar 30, 2022
Added "Set Check Status" buttons to activity view dialogs
Mar 28, 2022
Resolved some issues with Kaseya integration and added 2 new required fields for Kaseya channels
The users page now shows two-factor information for each user
Added an option in each page footer to change the user interface language
Jan 27, 2022 (modified Jan 27, 2022)
Update footer design with responsive support for mobile devices
Add icons on organization user page to show users' two-factor status
Jan 26, 2022
ConnectWise fixes to separate active vs inactive configuration items
Dec 23, 2021
ConnectWise integration fixes for ticket closing & service board lookups
Message parsing fixes for the blank Veeam messages
Dec 21, 2021
Dashboard performance improvements
Dec 10, 2021
Fix
notify_consecutive_failures
parameter for
createCheck
and
modifyCheck
API endpoints.
Rename
notify_consecutive_failures
parameter to
notify_consecutive_alerts
Rename
notify_consecutive_failures_limit
parameter to
notify_consecutive_alerts_limit
Dec 7, 2021 (modified Dec 7, 2021)
Add getActivities endpoint, include consecutive warnings in the consecutive alert configuration
Dec 6, 2021
Update site headers
Dec 1, 2021
Improve performance for unmatched message processing
Nov 30, 2021
Include channel name in notification history
Nov 17, 2021
Include default daily digests for newly created organizations
Nov 12, 2021
Add SyncroMSP ticketing system
Nov 10, 2021
Kaseya BMS integration updates
Nov 4, 2021
Add HaloPSA ticketing system
Oct 28, 2021
Add toggle for pausing reports to report edit form
Oct 12, 2021
Notification history improvements
Sep 28, 2021
Added Atera ticketing integration
Sep 24, 2021 (modified Dec 6, 2021)
Added a notification history page under Notifications > Notification History to see the notifications that have been sent (manager and admin only)
Autotask fix for queueId and resourceId lookups
Sep 21, 2021
Removed temporary overdue warning activities from API responses
