We're very excited to announce that you can now configure an Autotask Workflow + Extension Callout to have CheckCentral mark your Check as successful if the ticket gets closed on the Autotask side!

In CheckCentral, you can view the URL you'll need, plus the instructions on how to configure Autotask, at the bottom of the configuration dialog for the Autotask ticketing channel:

To get to the dialog above, navigate to Services > External Ticketing, then open the Edit dialog for your Autotask ticketing channel, or add a new Autotask ticketing channel if you don't already have one configured. Follow the steps listed there to configure an Extension Callout in Autotask, then configure a Workflow to call that Extension Callout when a ticket is closed.

We hope this feature will help you streamline your workflow and cut down on administrative work! This new feature is available across all paid subscription plans. If you have any questions, feedback, or other thoughts, please don't hesitate to contact us.