New Ticketing System: SuperOps

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We are excited to announce the addition of SuperOps as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in SuperOps for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.

To configure SuperOps as an External Ticketing integration:

Login to CheckCentral and navigate to your Dashboard.
On the top menu, click Notifications > External Ticketing Systems.
Click "Add Ticketing System" and choose SuperOps.
Follow the instructions in the SuperOps dialog to configure the integration.
Be sure to click the "Manage" button next to "Checks and Default Groups" in the SuperOps configuration to choose which Checks the SuperOps integration should be enabled for.

SuperOps External Ticketing Configuration

We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the SuperOps integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

Jul 21, 2023 (modified Jul 24, 2023) • #1

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