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Monitoring Comet Backup with CheckCentral

Comet Backup is an excellent tool for MSPs who manage file backups for their clients. By using CheckCentral and Comet Backup together, you can have a clear and easy view of your client backups without having to wade through mountains of email notifications. This guide provides details on setting up Checks for Comet Backup notification emails.

    Setting Up the Check Schedule

  1. On your CheckCentral dashboard, click the "New Check" link.
  2. Give the Check a name. It can be whatever you like, but we would recommend something like: {comet username}: {protected item name}. For this example, the name will be "User01: Documents"
  3. Choose an existing Check Group to add this check to, or create a new one if you like, by clicking "New Group."
  4. For this guide, we'll assume this Comet Protected Item has a schedule assigned to it. In order for CheckCentral to notify you when the Check is overdue (e.g. if the Protected Item didn't run as scheduled, or got hung up on its last run), you'll need to configure how often you expect the email to come in. Typically you'll set the "Emails are expected every" values to match the schedule on your Protected Item. In our example, the Protected Item is set to run every day at 9am, so we'll set this to 1 Day(s).
  5. Notice that there's nowhere to assign the time of day that the email is expected. This is because CheckCentral will automatically adjust the expected time based on when the last email arrived. If your Protected Item runs at 9am and finishes at 9:15am today, then the next email will be expected at 9:15am tomorrow. Since the amount of time a backup takes to complete can vary day-to-day, you can configure the Check to only notify you if the email is late by more than a certain amount of time. We'll leave it at the default of 30 minutes for this example, which means that you won't get an "Overdue" notification until 9:45am tomorrow. This allows an extra 30 minutes for the backup to complete before any action is taken.
  6. The Description field is optional, but can be helpful for documentation purposes.
  7. The Check Information Section
    The Check Information Section

    Configuring the Matching Rules

  8. The "Matching Rules" section is where you'll tell CheckCentral which emails should be processed by this Check. By default, the Check's email address will be populated with a custom email address based on the Check name. Since email notification addresses are set per-user in Comet, you'll want to click the edit icon (looks like a pencil) next to the custom email address, and change it to something more generic for that Comet user. In this example we'll change it to "" You'll see where this gets used later in this guide.
  9. The Matching Rules Section
    The Matching Rules Section

    Setting the Default Status

  10. In the "Status" section, you'll set what you want the default status to be when an email matches the check, but doesn't match any of the Success/Warning/Failure rules. Generally it's best to leave this set to Failure, then specify your Success and Warning criteria. This way it's only marked as successful or warning if it matches your given rules, anything else is marked as a failure so that you get notified and can investigate further.
  11. The Status Section
    The Status Section

    Configuring the Success and Warning Rules

  12. The "Success Rules" section is where you'll set the criteria that will mark the Activity as successful. Click the "Add Success Rule" link. A successful run of a Comet Protected Item will have the word "Success" in the email Subject, so we'll set the rule to "Subject contains Success"
  13. The "Warning Rules" section is where you'll set the criteria that will mark the Activity as a warning. Click the "Add Warning Rule" link. The email notification for a Comet Protected Item will have the word "Warning" in the email Subject, so well set the rule to "Subject contains Warning"
  14. The Success/Warning Rules Section
    The Success/Warning Rules Section

    Configuring Notifications

  15. In the Notifications section, you can choose how to you want to be notified about changes to the status of this Check. In this example, enabling the checkbox for "Email" will send an email when the Check status changes, to everyone on the CheckCentral Organization > Users page that has Email notifications enabled. If there are consecutive Success emails, a notification won't be sent every time, only when the status changes from Success to Warning/Failure, and back.
  16. Click the "Save Check" button to finish setting up this Check.
  17. The Notifications Section
    The Notifications Section

    Configuring Comet

  18. Now that our Check is setup in CheckCentral, we'll need to configure Comet to send its emails to CheckCentral for this user (User01). In the Comet admin interface, go to Accounts > Users > User01, and add the email address for the CheckCentral check that you created in step 7, and make sure to click the "Save Changes" button.
  19. Adding Email Address to Comet User
    Adding Email Address to Comet User

    Testing it Out

  20. Now we're ready to run the Protected Item to test it out. Go ahead and run your Comet Protected Item manually.
  21. The Comet Backup UI
    The Comet Backup UI
  22. After the job is done running, if you refresh the Check page, you'll see the new Activity listed in the "Recent Activity" section. You can also see a new Activity dot for it on the main Dashboard for your organization.
  23. The Recent Activity Section
    The Recent Activity Section
    The Main Dashboard
    The Main Dashboard
  24. Clicking the Activity's dot on the Check page or the Dashboard will show the email contents in a modal dialog.
  25. The Activity Details
    The Activity Details
  26. As always, if you run into any trouble configuring your Checks, please feel free to contact us and we'll be glad to help out.
Nov 27, 2018 (modified Apr 30, 2019)  • #1
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