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Additional Notification Channel and Ticketing System Settings

August 28, 2023
We're pleased to announce some improvements and new options for notification channels and external ticketing systems. External ticketing systems now provide options to configure whether CheckCentral will react to each alert status (failure, warning, and success). The current settings for the ticketing system will be display as F W and S icons just like a notification channel. We hope this will provide additional flexibility to allow ticketing system integrations to work with your existing setups as smoothly as possible.
New Settings for Ticketing Systems
New Settings for Ticketing Systems
Icons Indicating Current Settings for Ticketing System
Icons Indicating Current Settings for Ticketing System
In addition, notification channels can now be manually disabled, allowing you to prevent notifications from being sent through that channel without having to adjust any other settings. Notification channels can now also have their failure/warning/success notifications enabled and disabled through the channel edit dialog.
Improved Notification Channel Settings
Improved Notification Channel Settings
If you have any questions, feedback, or other thoughts, about these or other updates, please let us know!

New Feature: Test Status Rules

August 18, 2023
We're excited to announce a new feature to provide more information about the status of your checks: when viewing an activity, the new "Test Status Rules" button will open a dialog displaying the current status rules for the matched check.
Test Status Rules Button
Test Status Rules Button
Each rule will be processed against the activity to provide immediate feedback on how the status of the email message as set, showing the rules that matched and those that did not. For checks with many complicated rules this can also help to quickly narrow down which rules caused a message to be set to its status.
Test Status Rules Dialog
Test Status Rules Dialog
This feature is available across all subscription plans, and we hope the additional information will help make CheckCentral even more useful and easier to use. If you have any questions, feedback, or other thoughts, please don't hesitate to contact us.

New Feature: Microsoft Word File and Excel Attachment Parsing!

July 24, 2023
We are thrilled to announce that CheckCentral can now parse Microsoft Word and Microsoft Excel attachments on incoming emails. CheckCentral can already parse PDF, image, and text attachments. The addition of Word and Excel makes it an even more powerful tool for parsing and alerting on backup notifications and other emails that may contain critical info in attachments.
To configure a check to parse attachment contents, you can choose "Attachments" as the content to match, and then choose "Text Contains" or one of the other methods, then specify the text you'd like to look for in the attachments.
Attachment Text Contains Check Condition
Attachment Text Contains Check Condition
Depending on how the attachment is formatted, the plain text that the parser sees may be slightly different than what you see when viewing the original document. To view the plain text that the parser will see, you can click the "View Attachment Content" link in the View Message dialog.
View Parsed Attachment
View Parsed Attachment
Please note that this feature is available to all our valued customers across all subscription plans, with no additional charges or hidden fees.
We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with this new feature or any other aspect of CheckCentral, our dedicated support team is always here to help.

New Ticketing System: SherpaDesk

July 24, 2023
We are excited to announce the addition of SherpaDesk as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in SherpaDesk for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.
To configure SherpaDesk as an External Ticketing integration:
  • Login to CheckCentral and navigate to your Dashboard.
  • On the top menu, click Notifications > External Ticketing Systems.
  • Click "Add Ticketing System" and choose SherpaDesk.
  • Follow the instructions in the SherpaDesk dialog to configure the integration.
  • Be sure to click the "Manage" button next to "Checks and Default Groups" in the SherpaDesk configuration to choose which Checks the SherpaDesk integration should be enabled for.
SherpaDesk External Ticketing Configuration
SherpaDesk External Ticketing Configuration
We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the SherpaDesk integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

New Ticketing System: SuperOps

July 21, 2023
We are excited to announce the addition of SuperOps as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in SuperOps for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.
To configure SuperOps as an External Ticketing integration:
  • Login to CheckCentral and navigate to your Dashboard.
  • On the top menu, click Notifications > External Ticketing Systems.
  • Click "Add Ticketing System" and choose SuperOps.
  • Follow the instructions in the SuperOps dialog to configure the integration.
  • Be sure to click the "Manage" button next to "Checks and Default Groups" in the SuperOps configuration to choose which Checks the SuperOps integration should be enabled for.
SuperOps External Ticketing Configuration
SuperOps External Ticketing Configuration
We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the SuperOps integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

New Ticketing System: OneDesk

July 13, 2023
We are excited to announce the addition of OneDesk as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in OneDesk for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.
To configure OneDesk as an External Ticketing integration:
  • Login to CheckCentral and navigate to your Dashboard.
  • On the top menu, click Notifications > External Ticketing Systems.
  • Click "Add Ticketing System" and choose OneDesk.
  • Follow the instructions in the OneDesk dialog to configure the integration.
  • Be sure to click the "Manage" button next to "Checks and Default Groups" in the OneDesk configuration to choose which Checks the OneDesk integration should be enabled for.
OneDesk External Ticketing Configuration
OneDesk External Ticketing Configuration
We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the OneDesk integration or any other aspect of CheckCentral, our dedicated support team is always here to help.
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