We are excited to announce the addition of OneDesk as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in OneDesk for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.

To configure OneDesk as an External Ticketing integration:

We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the OneDesk integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

We are excited to announce the addition of ServiceNow as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in ServiceNow for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.

To configure ServiceNow as an External Ticketing integration:

We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the ServiceNow integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

Our users in the United Kingdom will now receive SMS notifications from a new telephone number. No modifications or changes need to be made and this change will not affect current service.

If you have any questions or concerns while using the new notifications configuration, please feel free to contact us and we'll be glad to help out!

We are excited to announce the addition of NinjaOne as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in NinjaOne for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.

To configure NinjaOne as an External Ticketing integration:

We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the NinjaOne integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

We are excited to announce the addition of Zoho Desk as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in Zoho Desk for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.

To configure Zoho Desk as an External Ticketing integration:

We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the Zoho Desk integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

We're pleased to announce that we've just shipped an update that streamlines the notification channel and ticketing system configurations. The new update makes the configuration much clearer and allows you to configure notification channels and ticketing systems per-check. You can also enable a notification channel or ticketing system as on-by-default for new checks in a check group.

In the configuration dialog for a notification channel or ticketing system, you can now click the "Manage" button to open a new tree view that contains all check groups and checks in your org. In this dialog, you can choose the check groups and checks that will use this notification channel/ticketing system when alerts are generated. You can also enable the star icon next to a check group to ensure that new checks created in that group automatically have this notification channel/ticketing system enabled by default in the wizard.

When viewing the Notifications section of the check wizard or check edit page, you'll now only see the notification channels and ticketing systems that have the check selected in their configuration. If you add or remove a notification channel/ticketing system in the check wizard or check edit page, that will be reflected in the tree view for the notification channel/ticketing system as well.

If you have any questions or concerns while using the new notifications configuration, please feel free to contact us and we'll be glad to help out!