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New Ticketing System: OneDesk

July 13, 2023
We are excited to announce the addition of OneDesk as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in OneDesk for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.
To configure OneDesk as an External Ticketing integration:
  • Login to CheckCentral and navigate to your Dashboard.
  • On the top menu, click Notifications > External Ticketing Systems.
  • Click "Add Ticketing System" and choose OneDesk.
  • Follow the instructions in the OneDesk dialog to configure the integration.
  • Be sure to click the "Manage" button next to "Checks and Default Groups" in the OneDesk configuration to choose which Checks the OneDesk integration should be enabled for.
OneDesk External Ticketing Configuration
OneDesk External Ticketing Configuration
We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the OneDesk integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

New Ticketing System: ServiceNow

July 4, 2023
We are excited to announce the addition of ServiceNow as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in ServiceNow for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.
To configure ServiceNow as an External Ticketing integration:
  • Login to CheckCentral and navigate to your Dashboard.
  • On the top menu, click Notifications > External Ticketing Systems.
  • Click "Add Ticketing System" and choose ServiceNow.
  • Follow the instructions in the ServiceNow dialog to configure the integration.
  • Be sure to click the "Manage" button next to "Checks and Default Groups" in the ServiceNow configuration to choose which Checks the ServiceNow integration should be enabled for.
ServiceNow External Ticketing Configuration
ServiceNow External Ticketing Configuration
We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the ServiceNow integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

New UK SMS Sending Number

July 4, 2023
Our users in the United Kingdom will now receive SMS notifications from a new telephone number. No modifications or changes need to be made and this change will not affect current service.
If you have any questions or concerns while using the new notifications configuration, please feel free to contact us and we'll be glad to help out!

New Ticketing System: NinjaOne

June 20, 2023
We are excited to announce the addition of NinjaOne as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in NinjaOne for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.
To configure NinjaOne as an External Ticketing integration:
  • Login to CheckCentral and navigate to your Dashboard.
  • On the top menu, click Notifications > External Ticketing Systems.
  • Click "Add Ticketing System" and choose NinjaOne.
  • Follow the instructions in the NinjaOne dialog to configure the integration.
  • Be sure to click the "Manage" button next to "Checks and Default Groups" in the NinjaOne configuration to choose which Checks the NinjaOne integration should be enabled for.
NinjaOne External Ticketing Configuration
NinjaOne External Ticketing Configuration
We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the NinjaOne integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

New Ticketing System: Zoho Desk

June 20, 2023
We are excited to announce the addition of Zoho Desk as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in Zoho Desk for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.
To configure Zoho Desk as an External Ticketing integration:
  • Login to CheckCentral and navigate to your Dashboard.
  • On the top menu, click Notifications > External Ticketing Systems.
  • Click "Add Ticketing System" and choose Zoho Desk.
  • Follow the instructions in the Zoho Desk dialog to configure the integration.
  • Be sure to click the "Manage" button next to "Checks and Default Groups" in the Zoho Desk configuration to choose which Checks the Zoho Desk integration should be enabled for.
Zoho Desk External Ticketing Configuration
Zoho Desk External Ticketing Configuration
We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the Zoho Desk integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

Improved Notification Channel and Ticketing System Configuration

May 30, 2023
We're pleased to announce that we've just shipped an update that streamlines the notification channel and ticketing system configurations. The new update makes the configuration much clearer and allows you to configure notification channels and ticketing systems per-check. You can also enable a notification channel or ticketing system as on-by-default for new checks in a check group.
In the configuration dialog for a notification channel or ticketing system, you can now click the "Manage" button to open a new tree view that contains all check groups and checks in your org. In this dialog, you can choose the check groups and checks that will use this notification channel/ticketing system when alerts are generated. You can also enable the star icon next to a check group to ensure that new checks created in that group automatically have this notification channel/ticketing system enabled by default in the wizard.
Check Selection Tree View
Check Selection Tree View
When viewing the Notifications section of the check wizard or check edit page, you'll now only see the notification channels and ticketing systems that have the check selected in their configuration. If you add or remove a notification channel/ticketing system in the check wizard or check edit page, that will be reflected in the tree view for the notification channel/ticketing system as well.
Channels/Ticketing Systems on Check Edit Page
Channels/Ticketing Systems on Check Edit Page
If you have any questions or concerns while using the new notifications configuration, please feel free to contact us and we'll be glad to help out!
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