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New Ticketing System: GitLab

November 19, 2021

We're pleased to announce that we've added GitLab as an external ticketing system for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > External Ticketing Systems. From there you can add it as a new channel and detailed instructions are in the configuration window.

GitLab External Ticketing Configuration
GitLab External Ticketing Configuration

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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New Ticketing System: GitHub

November 19, 2021

We're pleased to announce that we've added GitHub as an external ticketing system for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > External Ticketing Systems. From there you can add it as a new channel and detailed instructions are in the configuration window.

GitHub External Ticketing Configuration
GitHub External Ticketing Configuration

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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New Ticketing System: ConnectWise Manage

November 19, 2021

We're pleased to announce that we've added ConnectWise Manage as an external ticketing system for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > External Ticketing Systems. From there you can add it as a new channel and detailed instructions are in the configuration window.

ConnectWise External Ticketing Configuration
ConnectWise External Ticketing Configuration

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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New Ticketing System: Freshdesk

November 19, 2021

We're pleased to announce that we've added Freshdesk as an external ticketing system for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > External Ticketing Systems. From there you can add it as a new channel and detailed instructions are in the configuration window.

Freshdesk External Ticketing Configuration
Freshdesk External Ticketing Configuration

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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New Ticketing System: Atera

November 18, 2021

We're pleased to announce that we've added Atera as an external ticketing system for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > External Ticketing Systems. From there you can add it as a new channel and detailed instructions are in the configuration window.

Atera External Ticketing Configuration
Atera External Ticketing Configuration

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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New Ticketing System: Autotask

November 18, 2021

We're pleased to announce that we've added Autotask as an external ticketing system for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > External Ticketing Systems. From there you can add it as a new channel and detailed instructions are in the configuration window.

Autotask External Ticketing Configuration
Autotask External Ticketing Configuration

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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New Ticketing System: HaloPSA

November 15, 2021

We're pleased to announce that we've added HaloPSA as an external ticketing system for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > External Ticketing Systems. From there you can add it as a new channel and detailed instructions are in the configuration window.

HaloPSA External Ticketing Configuration
HaloPSA External Ticketing Configuration

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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Scheduled Reporting Added!

October 4, 2021

CheckCentral is happy to announce that scheduled reporting is here! You can find this new feature under your Notifications menu then the Reports menu item.

What is Scheduled Reporting?

Scheduled reporting is an exciting new feature that allows you to create automated reports for any of your CheckCentral data. Schedule different types of reports to send the data you need to the people that need it, even people outside of your organization.

Navigating to the Daily Digest.
Navigating to the Daily Digest.

You can now manage your Daily Digest report and create new reports that your organization needs in this new reports area.

New CheckCentral reports area.
New CheckCentral reports area.

As always, if you run into any trouble at all, please don't hesitate to contact us.

 Binary Fortress Software RSS
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Enabling Integration with External Ticketing Systems

July 6, 2021

With CheckCentral it's possible to have check failures and warnings trigger automatic ticket creation in an external ticketing system. We support many products including Autotask, ConnectWise, Zendesk, and GitLab. Here's how it works:

  • When a check's status changes from success to failure or warning, a new ticket is created.
  • If another failure or warning activity arrives at the check, the ticket is updated with a new note.
  • When the check moves from failure/warning back to success, the ticket is automatically closed.

Here are the steps to enable an external ticketing system in CheckCentral:

    Note: You need Manager or Administrator permissions to add external ticketing systems to your CheckCentral organization.

  1. On your CheckCentral dashboard, click Notifications > External Ticketing Systems.
    The Main Notifications Menu
    The Main Notifications Menu
  2. Click the "Add Channel" link.
    The Add Channel Link
    The Add Channel Link
  3. Choose the ticketing system from the dialog that opens.
    The Ticketing System Selector
    The Ticketing System Selector
  4. Follow the directions in the dialog for that ticketing system.
    Configuring the Ticketing System Settings
    Configuring the Ticketing System Settings
  5. In the "Check Groups" section, choose whether you want it available for all check groups, or specific groups only.
    Choosing Check Groups
    Choosing Check Groups
  6. Make sure that "Enable this external ticketing system" is enabled, then click Save.
    Enabling the Ticketing System
    Enabling the Ticketing System
  7. On the External Ticketing Systems page, click the checkmark icon for the ticketing system you just added to enable it for all checks in the check groups that you selected.
    Applying the Ticketing System to All Checks
    Applying the Ticketing System to All Checks

As always, if you run into any trouble at all, please don't hesitate to contact us.

 Binary Fortress Software RSS
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New Organization Setting: Number Formatting

June 16, 2021

We're pleased to announce that we've added a number formatting setting. This allows you to change the way numbers are presented in your organization (i.e 10,000.12 or 10 000.12 or 10.000,12 or 10000.12).

Organization Settings
Organization Settings
Mattermost Number Formatting Menu
Mattermost Number Formatting Menu

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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