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Enabling Integration with External Ticketing Systems

July 6, 2021

With CheckCentral it's possible to have check failures and warnings trigger automatic ticket creation in an external ticketing system. We support many products including Autotask, ConnectWise, Zendesk, and GitLab. Here's how it works:

  • When a check's status changes from success to failure or warning, a new ticket is created.
  • If another failure or warning activity arrives at the check, the ticket is updated with a new note.
  • When the check moves from failure/warning back to success, the ticket is automatically closed.

Here are the steps to enable an external ticketing system in CheckCentral:

    Note: You need Manager or Administrator permissions to add external ticketing systems to your CheckCentral organization.

  1. On your CheckCentral dashboard, click Notifications > External Ticketing Systems.
    The Main Notifications Menu
    The Main Notifications Menu
  2. Click the "Add Channel" link.
    The Add Channel Link
    The Add Channel Link
  3. Choose the ticketing system from the dialog that opens.
    The Ticketing System Selector
    The Ticketing System Selector
  4. Follow the directions in the dialog for that ticketing system.
    Configuring the Ticketing System Settings
    Configuring the Ticketing System Settings
  5. In the "Check Groups" section, choose whether you want it available for all check groups, or specific groups only.
    Choosing Check Groups
    Choosing Check Groups
  6. Make sure that "Enable this external ticketing system" is enabled, then click Save.
    Enabling the Ticketing System
    Enabling the Ticketing System
  7. On the External Ticketing Systems page, click the checkmark icon for the ticketing system you just added to enable it for all checks in the check groups that you selected.
    Applying the Ticketing System to All Checks
    Applying the Ticketing System to All Checks

As always, if you run into any trouble at all, please don't hesitate to contact us.

 Binary Fortress Software RSS
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New Organization Setting: Number Formatting

June 16, 2021

We're pleased to announce that we've added a number formatting setting. This allows you to change the way numbers are presented in your organization (i.e 10,000.12 or 10 000.12 or 10.000,12 or 10000.12).

Organization Settings
Organization Settings
Mattermost Number Formatting Menu
Mattermost Number Formatting Menu

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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New Notification Channel: External Emails

June 14, 2021

We're pleased to announce that we've added External Emails as a notification channel for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > Organization. From there you can add it as a new channel, and detailed instructions are in the configuration window.

This channel allows notifications to be sent sent to an email address of a user outside of your orgainzation. By default "apply this channel to all checks" is enabled but it can be turned off and applied to specific check groups only.

External Email Notification Configuration
External Email Notification Configuration

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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New Notification Channel: Bugzilla

June 7, 2021

We're pleased to announce that we've added Bugzilla as a notification channel for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > Organization. From there you can add it as a new channel, and detailed instructions are in the configuration window.

Bugzilla Notification Configuration
Bugzilla Notification Configuration

As always, if you have any questions, please feel free to contact us for assistance!

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New Notification Channel: Redmine

June 7, 2021

We're pleased to announce that we've added Redmine as a notification channel for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > Organization. From there you can add it as a new channel, and detailed instructions are in the configuration window.

Redmine Notification Configuration
Redmine Notification Configuration

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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New Notification Channel: RocketChat

June 3, 2021

We're pleased to announce that we've added RocketChat as a notification channel for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > Organization. From there you can add it as a new channel, and detailed instructions are in the configuration window.

RocketChat Notification Configuration
RocketChat Notification Configuration

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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New Notification Channel: Asana

May 28, 2021

We're pleased to announce that we've added Asana as a notification channel for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > Organization. From there you can add it as a new channel, and detailed instructions are in the configuration window.

Asana Notification Configuration
Asana Notification Configuration

As always, if you have any questions, please feel free to contact us for assistance!

 Binary Fortress Software RSS
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New Notification Channel: Zulip

May 28, 2021

We're pleased to announce that we've added Zulip as a notification channel for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > Organization. From there you can add it as a new channel, and detailed instructions are in the configuration window.

Zulip Notification Configuration
Zulip Notification Configuration

As always, if you have any questions, please feel free to contact us for assistance!

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New Notification Channel: Zapier

May 26, 2021

We're pleased to announce that we've added Zapier as a notification channel for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > Organization. From there you can add it as a new channel, and detailed instructions are in the configuration window.

Zapier Notification Configuration
Zapier Notification Configuration

As always, if you have any questions, please feel free to contact us for assistance!

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New Notification Channel: Mattermost

May 26, 2021

We're pleased to announce that we've added Mattermost as a notification channel for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > Organization. From there you can add it as a new channel, and detailed instructions are in the configuration window.

Mattermost Notification Configuration
Mattermost Notification Configuration

As always, if you have any questions, please feel free to contact us for assistance!

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