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Enabling Integration with External Ticketing Systems

July 6, 2021
CheckCentral notifies you of the status of your system and server backup jobs, but integration with ticketing systems enables automatic ticket management. CheckCentral currently supports integration with Atera, Autotask, Bugzilla, ConnectWise Manage, Freshdesk, GitHub, GitLab, HaloPSA, Jira Service Management, Jira Software, Kaseya BMS, Microsoft To Do List, Redmine, SyncroMSP, and Zendesk (with more to come).
External Ticketing Systems
Ticket creation, updates, and closing is all managed when integrating a ticketing system with CheckCentral.
The automated management include the following events:
  • Failure or Warning statuses will create new tickets.
  • Subsequent Failures or Warnings will update the ticket.
  • A return to the Success status will close the ticket.
Note: Manager or Administrator privileges are needed to add external ticketing systems to your CheckCentral organization.
Log into your CheckCentral.
On the main menu, click "Notifications," then "External Ticketing System."
Menu
Click "Add Ticketing System."
Add Channel
Click on your ticketing system.
Ticketing Systems
Follow the directions from the prompt to fill in the necessary fields. These options/requirements will vary based on the ticketing system.
Ticketing Configuration Detail
By default "All Check Groups" is enabled. To use the ticketing systems for select Check Groups, disable the "All Check Groups" checkbox and click the field below. Choose one or more groups from the populated list.
Check Groups
With the "Enable this external ticketing system" checkbox enabled, click the "Save" button.
For a more detailed guide on integrating a ticketing system, including customer import and asset ID integration, see HaloPSA Integration.

New Organization Setting: Number Formatting

June 16, 2021

We're pleased to announce that we've added a number formatting setting. This allows you to change the way numbers are presented in your organization (i.e 10,000.12 or 10 000.12 or 10.000,12 or 10000.12).

Organization Settings
Organization Settings
Mattermost Number Formatting Menu
Mattermost Number Formatting Menu

As always, if you have any questions, please feel free to contact us for assistance!

New Notification Channel: External Emails

June 14, 2021

We're pleased to announce that we've added External Emails as a notification channel for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > Organization. From there you can add it as a new channel, and detailed instructions are in the configuration window.

This channel allows notifications to be sent sent to an email address of a user outside of your orgainzation. By default "apply this channel to all checks" is enabled but it can be turned off and applied to specific check groups only.

External Email Notification Configuration
External Email Notification Configuration

As always, if you have any questions, please feel free to contact us for assistance!

New Notification Channel: Bugzilla

June 7, 2021

We're pleased to announce that we've added Bugzilla as a notification channel for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > Organization. From there you can add it as a new channel, and detailed instructions are in the configuration window.

Bugzilla Notification Configuration
Bugzilla Notification Configuration

As always, if you have any questions, please feel free to contact us for assistance!

New Notification Channel: Redmine

June 7, 2021

We're pleased to announce that we've added Redmine as a notification channel for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > Organization. From there you can add it as a new channel, and detailed instructions are in the configuration window.

Redmine Notification Configuration
Redmine Notification Configuration

As always, if you have any questions, please feel free to contact us for assistance!

New Notification Channel: RocketChat

June 3, 2021

We're pleased to announce that we've added RocketChat as a notification channel for your CheckCentral notifications! To get started with it, login to your CheckCentral dashboard, then click Notifications > Organization. From there you can add it as a new channel, and detailed instructions are in the configuration window.

RocketChat Notification Configuration
RocketChat Notification Configuration

As always, if you have any questions, please feel free to contact us for assistance!

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